Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.6
17 reviews
5 stars
11
4 stars0
3 stars0
2 stars
1
1 star
5
- TKTrish KMay 8, 20255.0I absolutely appreciate this bank. My family and I have been banking here for years and I just had a friend join and she already is much appreciated of this bank. Thank you for doing such a good job with protecting people and their accounts.
- BGBarbie GURLMay 8, 20255.0This bank is wonderful! I highly recommend this bank. This is why they've been in business for 200 years.
- MMMousey_Mouse_Feb 28, 20205.0The tellers and personal bankers were very friendly and helpful to both me and my mom. I highly recommend this bank if you want fast and efficient services done right. 10/10.
- PSPhil SteppelloNov 8, 20171.0KEYBANK MOHAWK st Utica ny My Mother has Parkinson's,.,. The ability to write has changed,,,and rarely can get out of the house,,, so she sends my sister to cash a check,,now bear in mind my entire family has an account here,,,not to mention my mother has been with them for a hundred years (kidding),well,,,they run her thru the mill,,,signature does not match etc. (my sister explains she has parkinsons) id's her to the max. (my sister even gives the manager my moms updated id for signature verification ). not enough,,,So they call my mother to verify check,,,My sister explains again she has not the ability to come in,,, finally .,.,all is well ,.,.,they cash the check,,,THEN THEY CHARGE my SISTER 7.50 to cash the check because she is cashing it and the reason is is that she has no account there..AND my sister explained to them that mom cannot get out.!!!! my mother works on a small amount of cash monthly and every penny counts,,,now bear in mind i do not disagree with the verification process,,,it was the insult of the 7.50 charge to cash check,,,the manager that was dealing with my sister SHOULD have had the decency to explain to my sister that it is time to add a person to the account for these simple reasons..etc etc (there is no book of life,,sadly my family is moving into this part of life) and when i called back,,,, the customer service was just as rude and condescending as i assumed it was when my sister went in,,, i know this bank and the representatives well!!!! (being sarcastic) really disappointed in this bank!!!!!customer service is atrocious!!!!!! PERIOD and this is just one of SEVERAL ISSUES ,,,,(I will not get into my ISSUES with this bank!!!!!) all i can say is seek another bank,,, as you can see with ALL THE OTHER reviews here!!!
Frequently Asked Questions About KeyBank
What are the regular business hours for KeyBank in Utica, NY?
KeyBank is open Monday through Wednesday from 9:00 AM to 4:00 PM, Thursday and Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
Does KeyBank offer drive-through banking services at this location?
Yes, the Utica branch has drive-through hours matching regular branch hours: Monday to Wednesday 9:00 AM - 4:00 PM, Thursday to Friday 9:00 AM - 5:00 PM, and Saturday 9:00 AM - 12:00 PM.
What products and services does KeyBank offer at the Utica branch?
KeyBank offers checking and savings accounts, CDs, loans and lines of credit, credit cards, and investment services. Additional services include ATMs, online/mobile banking, safe deposit boxes, and investment services.
How can I schedule an appointment at KeyBank in Utica?
You can schedule an appointment online at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900944&fs=1&appointmentTypeGroupId=banking&ch=yext.
Is KeyBank in Utica affiliated with any banking associations?
Yes, KeyBank in Utica is a Member FDIC and an Equal Housing Lender.
What holidays is KeyBank in Utica closed?
KeyBank will be closed on November 11, 2025, November 27, 2025, and December 25, 2025.
Are there other banks near KeyBank in Utica?
Yes, nearby banks include First Niagara Bank and Bank of America, which customers might visit for additional banking needs or comparison.
What dining options are available near KeyBank in Utica?
Nearby dining options include Dunkin', McDonald's, No. 1 Chinese Restaurant, Little Caesars Pizza, and Arcuri's Pizza, offering a variety of fast food and restaurant choices for a meal before or after your visit.
Are there retail or shopping stores near KeyBank in Utica?
Yes, nearby retail stores include Dollar General, Dollar Tree, Citi Trends, Rent-A-Center, and Sally Beauty, which provide shopping opportunities close to the bank.
How can a customer use nearby services like The Exchange Network ATM or Western Union when visiting KeyBank?
Customers can conveniently use The Exchange Network for ATM services and Western Union for money transfer services, both located near KeyBank, to manage additional financial needs during their visit.