Trustco Bank

4.4
31 reviews

About

BankHome Loan ProviderMortgage RefinanceEquity LoansConstruction LoansATMFinancial PlanningInvestment ServiceCommercial Mortgage LenderOnline Banking
Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan products. If you are unable to come into a physical location, the bank offers a wide variety of ways you can access your account including our website and mobile app. Trustco Bank is 5-star rated by BauerFinancial. Member FDIC, Equal Housing Lender.

Details

  • Requires appointmentNot available

Location

Trustco Bank
1700 5th Ave, Troy, NY
12180, United States

Hours

Reviews

4.4
31 reviews
5 stars
25
4 stars
0
3 stars
2
2 stars
0
1 star
4
  • JF
    Jim Ford
    Nov 13, 2025
    5.0
    Both Syed A Murtaza and Alexander Bresnick at the Troy branch have been extremely helpful during a time of significant change within my life. They have made the transition much easier and I appreciate their continuing support.
  • MB
    Michael Belhumeur
    Oct 27, 2025
    5.0
    Alexander has been amazing with helping me get set up for a home loan. He made it very feel very easy and simple to understand! Would highly recommend.
  • IH
    Ilan Halfi
    Oct 11, 2025
    5.0
    My wife and I had an awesome experience with Trustco. From the very first phone call we made to speak with a loan officer for our mortgage, we felt listened to and taken care of. Alex Bresnick was our loan officer and was consistently attentive, patient, knowledgeable, friendly, and timely. I asked dozens of questions throughout the process and every single one was answered to our satisfaction. Trustco was able to offer us the best rates we could find, and closing costs were very reasonable. We would recommend Alex and Trustco to anyone shopping around for a lender.
  • MM
    Munifa Muhammad
    Sep 18, 2025
    5.0
    It was a million dollar experience. Mr. Alexander was awesome sauce. Clean, great atmosphere. I would recommend this bank to anyone. 5star rating. Excellent customer service.
  • KG
    Kathy Gela
    Sep 16, 2025
    5.0
    Alexander was very knowledgeable, he was able to answer all my questions. He responded promptly when i left a voice message and was courteous and respectful.

Frequently Asked Questions About Trustco Bank

What are the regular banking hours at Trustco Bank Troy branch?

The Troy branch of Trustco Bank is open Monday, Wednesday from 9:00 AM to 5:00 PM, Tuesday from 9:00 AM to 3:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.

Does Trustco Bank offer drive-thru services and what are the hours?

Yes, Trustco Bank in Troy has drive-thru services during branch hours, operating Monday, Wednesday 9:00 AM to 5:00 PM, Tuesday 9:00 AM to 3:00 PM, Thursday and Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 1:00 PM. The drive-thru is closed on Sundays.