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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.7
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- BSBethany SilverstoneAug 28, 20255.0Very friendly and courteous. Always willing to help .
- KDKristine DimasOct 11, 20235.0I had a wonderful experience opening up my first account w Key Bank. The branch manager, Steve is fabulous and so is Patrick, the teller. 10 stars! This branch really puts the service in customer service! They get it!!! So happy, I found them!
- JJJohnOct 7, 20224.0Quick ATM stop
- 888trackcpJun 10, 20221.0Lobby is closed and only one teller working the drive through. Absolutely baffling.
- CFChamidu FernandoAug 3, 20211.0I have two bank accounts with KeyBank and I have been a customer for years now, I recently called this Hoosick branch to resolve an issue and the operator was very rude. Completely disregarded my question simply because she doesn't "know me." I lived in Troy for couple of years and been to this branch more times than I can count. I was not asked for my account details, address, or even my name. Zero courtesy and bad customer service. Worst experience I had with KeyBank so far.
Frequently Asked Questions About KeyBank
What are the general operating hours of KeyBank in Troy, NY?
KeyBank in Troy, NY is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does KeyBank offer drive-through banking services and what are the hours?
Yes, KeyBank offers drive-through banking Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
Is the KeyBank branch in Troy open on holidays?
KeyBank in Troy is closed on certain holidays including November 11, November 27, and December 25, 2025.
What services and products does KeyBank offer at the Troy location?
KeyBank offers services including ATMs, online/mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services. Products include checking accounts, savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investments.
Where is the KeyBank branch located in Troy?
The KeyBank branch is located at 782 Hoosick Rd, Troy, NY 12180, USA.
How can I schedule an appointment with KeyBank in Troy?
Appointments can be scheduled online via KeyBank's scheduling link at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900341&fs=1&appointmentTypeGroupId=banking&ch=yext.
What nearby places can I visit before or after banking at KeyBank in Troy?
Nearby you can visit McDonald's for a meal, or if you need automotive services, places like DiCarlo's Auto Body, Midas, or Rensselaer Honda are close by. This can be convenient if you want to combine errands.
Are there other financial institutions close to KeyBank in Troy?
Yes, nearby financial institutions include CAP COM FCU, Broadview Federal Credit Union, CAP COM Federal Credit Union, and Western Union for money transfer services.
Can I access car dealer and automotive repair services near KeyBank?
Yes, near KeyBank are several car dealers and repair shops including Rensselaer Honda, Rennselear Automobile Plaza, Carbone Subaru, and Subaru of Troy, which can be convenient for vehicle maintenance or purchase around your banking schedule.
How can I contact KeyBank in Troy if I need assistance?
You can reach KeyBank at their main phone number +1 518-279-1152 or via their alternate phone +1 518-203-5209. They also have a fax number +1 518-203-5209.