I've noticed a consistent lack of basic customer service skills from the staff at this location. In particular, there's a younger woman—she wears glasses and has a visible tattoo on her hand—who has been especially unprofessional during my visits. She is often rude and mumbles to the point where I cannot understand a word she's saying. Most recently, instead of greeting me or acknowledging me politely, she simply waved her hand for me to approach the desk, which felt dismissive and disrespectful.
I hope management can address these concerns and provide additional training to ensure all customers are treated with courtesy and respect.
DS
Dale Sandler
Nov 14, 2017
4.0
Nice people personal attention.
ATM drive through could be better.
What are the regular business hours for Northfield Bank?
Northfield Bank is open Monday through Friday from 9:00 AM to 5:00 PM, Thursday until 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. The bank is closed on Sundays.
Does Northfield Bank offer drive-through banking services?
Yes, Northfield Bank offers drive-through banking with hours similar to the main branch: Monday to Wednesday and Friday from 9:00 AM to 5:00 PM, Thursday until 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
What are the holiday hours for Northfield Bank?
Northfield Bank is closed on November 11 and 27, and December 25. On December 24 and 31 the bank operates from 9:00 AM to 3:00 PM.
What types of products does Northfield Bank offer?
Northfield Bank offers a variety of products including checking and savings accounts, CDs, home equity loans, commercial lending, investments, and mortgages.
What services are available at Northfield Bank?
Services include ATM access, online and mobile banking, online account opening, and online loan applications.
Where is Northfield Bank located?
Northfield Bank is located at 519 Forest Avenue, Staten Island, NY 10310, USA.
How can I contact Northfield Bank for customer service?
You can contact Northfield Bank's customer service via email at customerservice@enorthfield.com or by phone at +1 718-447-7400 (local) and +1 833-301-6325 (toll-free).
Are there any nearby places to eat around Northfield Bank?
Yes, nearby places to eat include Kings Arms (an American diner), The Bagel Bin (bagel shop and delicatessen), 3 Guys Sushi (Japanese restaurant), Planet Wings (American chicken restaurant), ViVi Bubble Tea, and Starbucks. You can enjoy a meal or coffee before or after visiting the bank.
Are there convenient fuel stations or automotive services near Northfield Bank?
Yes, nearby options include Sam & Nick's Service Station and Citgo gas station, both providing fuel and other services convenient for customers visiting the bank.
Is there access to ATMs or financial services near Northfield Bank?
Yes, in addition to Northfield Bank ATMs, nearby financial services include LibertyX Bitcoin ATM and Santander Bank ATM, providing customers with multiple options for cash withdrawal and currency exchange.