Capital One Bank

Reviews

• WS

  William Stephens

  Sep 13, 2025
  1.0
  I had a very frustrating experience at this Capital One branch. I originally went in to withdraw $5,500, but the teller, Virasinee, told me I could not withdraw that amount and that the ATM would only allow me to take out $2,000. When I went to the ATM, however, it would not let me withdraw $2,000 in one transaction. I went back inside for the second time, and was then told to try doing it in two $1,000 increments. I followed that instruction, but the ATM still gave me an error after the first $1,000 withdrawal. I went back inside for a third time, and another employee, John, asked me if I was trying to withdraw $5,500 or $55,000. I clarified that I had always said $5,500. John then admitted that he had heard me say $5,500 earlier, which is why he wanted to double-check. At that point, both Virasinee and John acknowledged that I could, in fact, withdraw $5,500—contradicting the information I was initially given. Because of this misinformation, I had already transferred money to another account and was charged a $53 fee to move it back into my Capital One account. I was told this fee could not be refunded, even though it was directly caused by the inaccurate guidance I received from the branch staff. Overall, this experience was very disappointing. A simple transaction turned into an unnecessary hassle, costing me both time and money. If this matter is corrected in a timely manner, I will happily remove this review.
• WW

  W Wung

  Aug 8, 2025
  5.0
  Very friendly staffs. Very helpful.
• BS

  Ben Shapiro

  Dec 3, 2023
  1.0
  I was a customer of Orange before they were acquired by ING Direct, before they were acquired by CapitalOne (about 20 years now). Acquisition after acquisition has resulted in worse and worse customer service. This month the auto-bill pay failed to deliver my rent to my landlord (allegedly sent the 22nd, not received by the 3rd) and I was told it could take up to 45 days to receive the funds back in my account. Lots of good banking options, I recommend choosing another one than CapitalOne.
• JW

  Jo Wie

  Jul 15, 2021
  2.0
  I tried to deposit an IRS tax refund check by app and the bank said "We couldn't accept your check". What could be more trustworthy than an IRS check? Fidelity accepted the check by app. Also, you cannot see an image of checks deposited on their app and cannot see the memo you added for the deposit. (The app allows you to enter a memo, but the app does not display the memo after the deposit is completed). I think Capital One is a bare bones operation.

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