KeyBank

3.1
32 reviews

About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable
  • Onsite servicesAvailable

Location

KeyBank
3016 Route 50, Saratoga Springs, NY
12866, United States

Hours

Reviews

3.1
32 reviews
5 stars
15
4 stars
2
3 stars
1
2 stars
0
1 star
14
  • FC
    Francis Clifford
    Nov 29, 2025
    5.0
    Great prompt and got it right first time
  • PW
    Patrick Whalen
    Nov 1, 2025
    3.0
    Been with Key over 25 years. I tried to deposit a check for my daughter (State of NY intern payment). The teller (young women) surrounded by other tellers was rude and embarrassed me. I told her my daughter signed it over to me and she replied “That means nothing to me”. So I was unable to deposit her check. There clearly must be a better way to speak to customers. Moving all my accounts to my wife’s credit union. Better rates and when speaking to them I feel respected.
  • JE
    John Edgette
    Sep 16, 2025
    5.0
    A very, very good banking experience. It has a nice, warm, yet professional, vibe inside. But Lead Teller Alisha Miller was particularly helpful. It is never easy to go into a new bank, where you have no account, and ask for a favor of sorts (I was wanting to cash a check drawn off of the bank). Yet Alisha was very welcoming and most helpful. She was warm and related while also being professional and efficient. I can only hope that one day she becomes a consultant, helping the other banks I have had to do business with over the years learn how to embody her combination of individualized friendliness with financial professionalism.
  • CM
    Capital Property Management
    Dec 27, 2023
    5.0
    The manager, Kayla Mehall, from the Key Bank Wilton Branch, has been extremely helpful in navigating the process of obtaining business bank and credit card accounts for several of my businesses. It has been pleasure to work with her throughout the entire process.
  • SA
    Stacy Allen
    May 1, 2022
    1.0
    Stay away. They charge you crazy fees! They charged me overdraft fees bc I wasnt enrolled in the overdraft thing to come out of your savings account which I didn't even know you had to sign up. Okay signed up then they charge you to transfer from your savings lol and still the overdraft fee. No winning with this bank. I even filed a complaint with federal reserve, hopefully they shut these people down.

Frequently Asked Questions About KeyBank

What are the regular banking hours at KeyBank in Saratoga Springs?

KeyBank in Saratoga Springs is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.

Does KeyBank offer drive-through services?

Yes, KeyBank offers drive-through banking services with the same hours as the branch from Monday to Saturday.