Trying to get a replacement card on a joint account. They have hand me running in circles. Two cards and nothing works. I went to the oneida branch 5 time and they had me phone their activation service in India. Whe I remarked about their service in India the guy and the branch scoofed at me. I have the card so that zi can help my elderly relat8ve. Americu and their BS advertising.
KD
Kristi Davis
Apr 15, 2025
1.0
They are horrible! I had so much trouble trying to work with these guys when trying to access our banking accounts. We ended up closing and going elsewhere. Sadly, my mortgage is still through them and they never sent me my tax forms. I have called, emailed, and nothing. The website had nothing. Now I'm having to file an extension because they haven't been able to help me even though I contacted them weeks ago. Thank goodness I'm selling soon since I am so sick of dealing with them.
CK
Crystal Knudson
Mar 15, 2023
5.0
Truly the greatest experience with a bank I’ve ever had . In buying my first home, this team excelled at problem solving and delivering information. David Ross, Cathy Feltz , & Diego Lebaudy our attorney working with them. You all were completely outstanding . Thank you for helping us get our dream house!!
Frequently Asked Questions About AmeriCU Credit Union
What are the regular business hours for AmeriCU Credit Union during weekdays?
AmeriCU Credit Union is open Monday through Thursday from 9 AM to 4 PM, and on Friday from 9 AM to 5 PM.
When is the drive-thru service available at AmeriCU Credit Union?
The drive-thru is open Monday through Friday from 12 PM to 5 PM and closed on weekends.
Is AmeriCU Credit Union open on weekends?
AmeriCU Credit Union is closed on both Saturdays and Sundays, including the drive-thru.
What are the holiday hours for AmeriCU Credit Union?
AmeriCU Credit Union is closed on Veterans Day (Nov 11), Thanksgiving (Nov 27), Christmas Day (Dec 25), and New Year's Day (Jan 1). It operates on Christmas Eve and New Year's Eve from 9 AM to 1 PM.
Where is AmeriCU Credit Union located?
AmeriCU Credit Union is located at 231 Hill Road, Rome, NY 13441, USA.
What services does AmeriCU Credit Union provide?
AmeriCU offers credit union services, banking, savings and loan association, insurance agency, and business banking services.
Are there any hotels near AmeriCU Credit Union for visitors?
Yes, two nearby hotels are Hampton by Hilton and Hampton Inn Rome, making them convenient accommodation options for visitors to AmeriCU Credit Union.
Can customers find dining options near AmeriCU Credit Union?
Yes, nearby dining options include CPJ's Restaurant & Pub and El Jarocho Mexican Restaurant and Bar, ideal for meals before or after your visit.
Are there any healthcare facilities near AmeriCU Credit Union?
Yes, several healthcare services are nearby, including Rome Medical Practice, Costello Eye Physicians and Surgeons, and Rome Memorial Hospital Regional Center For Wound Care.
How can I contact AmeriCU Credit Union for more information?
You can reach AmeriCU Credit Union by phone at +1 800-388-2000 or visit their website at https://www.americu.org/location/griffiss-financial-center/.