KeyBank

2.9
10 reviews
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Business Details

3225 Monroe Ave, Rochester, NY
14618, United States
(585) 385-8760
https://www.key.com/locations/NY/Rochester/BRCH32900029/3225-Monroe-Ave
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About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable
  • Onsite servicesAvailable

Location

KeyBank
3225 Monroe Ave, Rochester, NY
14618, United States

Hours

Reviews

2.9
10 reviews
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  • MM
    Michael
    Oct 28, 2023
    5.0
    AWESOME...OVER THE TOP
  • DG
    Danika Giunta
    Jun 9, 2021
    5.0
    everyone in Pittsford is awesome!!!!!!!!!!!!!!!!!!!
  • SM
    Scott M
    Dec 14, 2019
    1.0
    I had an account with Keybank because they bought out First Niagara and therefore had it automatically switched and WOW what a difference!....I enjoyed benefits at First Niagara that Key Bank doesn’t offer (no ATM fees is one example). Here’s why i’ll NEVER do business with Key Bank again. I had run into a misfortunate event where I had some money withdrawn out of this account that exceeded the balance (oops!). Well, I went in there to not only seek a refund on the service fee, hoping to get it waived, but I also wanted to close the account. Most likely due to the fact I was closing my account I was told i couldn’t have the fee waived because “this is how banks make their money” LITERALLY WORD FOR WORD!! I couldn’t believe it! $35!!! and then when I paid it they wanted to give me the change left over, I laughed and said “this ones on me, keep the change” and left. Yeah, over a late fee and closing the account they wouldn’t waive it. What a sham. Chase all day or at least M&T who support local sport teams and business's unlike Key. Thanks for a lesson guys :)
  • CF
    Christopher Fantauzzo
    Dec 11, 2018
    5.0
    I have both my personal and business banking with Key. This branch is one of the best around. The tellers are friendly, the bankers are attentive. Great location and even better people!
  • AL
    Alexandra Libby
    Jul 13, 2012
    2.0
    This has been the worst banking experience of my life!!! The people are misinformed about what is happening in the switch over and when I ask questions that they do not have the answers to they get NASTY! Customer support through these people is even worse than the bank reps!!! I honestly say nothing nice about this bank and I am usually the first person to give people the benefit of the doubt, not here! Do not use this bank ever!!! Oh, and their commercials, by the way, lie.
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Frequently Asked Questions About KeyBank

What are the regular business hours for KeyBank in Rochester, NY?

KeyBank in Rochester, NY is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Does KeyBank offer drive-through service, and what are the hours?

Yes, KeyBank offers drive-through service Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.