Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.2
26 reviews
5 stars
13
4 stars0
3 stars
1
2 stars
4
1 star
8
- TZTom ZTNov 24, 20251.0The branch manager Anthony has an extremely nasty attitude. I am pulling my account out of Keybank. Have filled an official complaint so everyone knows that it’s legit! After being with Keybank for over ten years, it’s definitely going down hill. Time to run! Even the reply below shows arrogance and unprofessionalism—didn’t address me by name, cold, distant tone as if I own them an explanation!
- SASyed AhmedNov 5, 20251.0Lazy persnol bankers. They Don't respect customers time. I go there to open CD account but now I have to close my account and take my money somewhere else.
- NSNicholas SwannOct 24, 20255.0I do business with a couple of the Key banks. And I have never had any problems with them. Today I was on the east side and stopped at the University branch. The gentleman that helped me was William. I found William to be professional and courteous. 5 stars for William.
- BFBay FlyAug 5, 20255.0> We would like to sincerely thank Anthony Bianchini and Doreen Olson at the bank. They supported us at a crucial time in our lives. We used to be shepherds, but thanks to their guidance and dedication, we were able to build a better future and start a new journey with confidence.
- MFMark FinestoneJun 11, 20245.0The branch manager Tyler Pleten is excellent. He showed genuine interest in my business at Key Bank and offered viable options for my needs with no pressure. I highly recommend him and his branch !
Frequently Asked Questions About KeyBank
What are the regular operating hours for KeyBank at 1185 University Ave, Rochester?
KeyBank is open Monday through Thursday from 9:00 AM to 4:00 PM, and on Friday from 9:00 AM to 5:00 PM. The branch is closed on Saturdays and Sundays.
Does KeyBank offer drive-through banking services and what are the hours?
Yes, KeyBank offers drive-through service Monday through Thursday from 9:00 AM to 4:00 PM, and on Friday from 9:00 AM to 5:00 PM. The drive-through is closed on weekends.
Is KeyBank open on major holidays?
KeyBank is closed on major holidays including November 11, November 27, and December 25 of 2025.
What financial products does KeyBank offer at this location?
KeyBank offers a variety of financial products including checking and savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investment services.
What services can I expect at KeyBank's Rochester branch?
The branch provides services such as ATMs, online and mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
How can I schedule an appointment at the KeyBank Rochester branch?
Appointments can be scheduled online through KeyBank's reservation system available at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/
What nearby ATMs can customers use around KeyBank's Rochester branch?
Customers can use the KeyBank ATM located nearby as well as the LibertyX Bitcoin ATM for additional convenient access to banking services.
Are there any nearby gas stations if I need to fuel up before or after visiting KeyBank?
Yes, there are several nearby gas stations including Sunoco, Malcho's Mobil, and Mobil where customers can refuel and grab convenience items.
What nearby retail stores and services are located close to KeyBank?
Nearby retail and service options include Verizon Authorized Retailer — Cellular Sales for mobile needs, Wisteria Flowers and Gifts for shopping, and The Nail Matrix for beauty services.
How can nearby points of interest enhance my visit to KeyBank in Rochester?
After banking, you can visit nearby places like KFC for a quick meal, stop by DreamBikes if interested in biking, or visit White Spruce Counseling for mental health support, making your trip convenient and productive.