KeyBank

Reviews

• JP

  J Pavan

  Oct 25, 2025
  1.0
  There's protecting your info and going overboard. I presented my drivers license to cash a check, and was then told I needed either my debit card (which I don't carry around) or input my social security number into a non secured and fully visible to everyone around me pad. I was then told without that I would need two forms of ID. Ridiculous gatekeeping of money. What a great response. Go to a website and input a number to a cold soulless AI chat.
• JA

  joe albano

  Jun 21, 2020
  1.0
  This is my "location " bank....there nothing but BS. Go to any key bank but this one!! You'll FEEL the difference o and you'll see it too!
• JR

  Jim R

  Apr 16, 2018
  1.0
  Useless slow and uninformative
• KS

  Kimberly Soles

  Apr 3, 2018
  1.0
  We use this bank for the business I work for and I dread going here because their customer service sucks. There is always a line and then the two tellers on the end are always just giggling and working on their computer instead of assisting the customers in line. Today I went in to do two deposits and the woman threw my receipts at the window instead of handing them to me. This is the same woman who last week yelled at me for going through the drive thru instead of coming inside. She was fine processing my transactions until she put my receipts through the tube, said thanks, and walked away. I needed receipts from a drop we did over the weekend so I paged her back and she just glared at me through the window without responding. I apologized and told her I needed some receipts and she interrupted me and told me I can't use the drive thru anymore because it's not meant for commercial accounts. Then she sent the receipts through and turned around back to her seat. If I had control over what bank we use I would highly suggest we never do business at this place again.
• MF

  Michael Fuoco

  Aug 17, 2017
  1.0
  Key Bank called me and asked if made certain charges on my credit card because they suspected fraudulent activity. I said no I did not make those purchases. They then said they would reimburse me while they did their investigation. Today they hit me with the fraudulent charges that they called me about! They are the WORST BANK I HAVE EVER DID BUSINESS WITH!

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