Capital One Bank

2.7
118 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer Service
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
9525 Queens Blvd, Rego Park, NY
11374, United States

Hours

Reviews

2.7
118 reviews
5 stars
41
4 stars
9
3 stars
3
2 stars
6
1 star
59
  • ME
    Monsep Enriquezt
    6 days ago
    1.0
    My experience at this bank was very disappointing. The service was poor and the wait times were extremely long. The staff is not pleasant and often treats customers as if they don’t know anything. What’s even worse is that customers are expected to handle many of the services themselves—such as transfers or opening accounts—so it makes you wonder what the purpose of having staff there even is. Overall, the long wait times and lack of customer service make this a very frustrating place to visit.
  • EZ
    Elaine Zhang
    Nov 12, 2025
    1.0
    No surprise this branch already had so many bad reviews previously and nothing has been improved! Bank teller Deepa just wants to simply sit at the window and do nothing. She provides the worst customer service. If this branch keeps careless, customers will transfer funds out to other banks. Deepa: you will thank me later after you lose your job!
  • GM
    Gina Moreno
    Oct 29, 2025
    1.0
    You wonder why the reviews are 2.8. I will give 1* for the greeting when you walk in. I simply go there every month to deposit money to my mother’s account showing proper ID. Bank teller Sheryl body language non friendly and impatient to help customers. Sheryl attitude directly impacts the customer's perception of the of this capital one bank.
  • AM
    Ally Moreo
    Sep 22, 2025
    5.0
    Cing was so helpful for me to fix the issues with my account. Thanks Cing!!
  • EA
    Emanie Allen
    Sep 11, 2025
    1.0
    These people have you waiting in the line for 30 plus minutes just to tell you go to someone else and then you go to someone else and they are no help

Frequently Asked Questions About Capital One Bank

What services does Capital One Bank at 9525 Queens Blvd offer?

Capital One Bank provides services including Ambassador help, bank account opening, cash and coin transactions, and access to a Coin Machine, ATM, and Walk-Up ATM.

What are the regular operating hours for the Capital One Bank branch in Rego Park, NY?

The bank is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.