Business Details
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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.1
18 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars0
1 star
8
- GWGillian Wright4 days ago1.0Horrible Customer service. Had an issue earlier today with my son's account being placed in a negative no fault of his due to a charge back from his first check he received from his new employer he just started working at. He deposited the check manually which was submitted completed over his phone into his account In the amount of $277. 16 on Nov 14 2025 through the bank App. However on Nov 19 it was seen as a charge back leaving the amount as negative -$195. 95 . Contacted the bank over the phone on Nov 20 only to be mishandled by 4 different customer support representatives including a rude manager who displayed poor resolution satisfaction and unprofessionalism. Due to the nature of the matter we were told to either find a branch knowing the town we live in does not have any close branches or contact my son's employer to gain assistance. And could care less . I have been with Key Bank for over 13 years never encountered such poor service like we were disposable and invisible. No provision leaving him with his bills not being able to be paid because of this detrimental issue
- JWJohn WarnerJan 28, 20225.0I don't have an account with key Bank but I live in an agency and I get a laundry check every month for 30 I go in there and the customer service is amazing they they just asked me for my social security number cuz I don't have a bank account and they just give me the cash very polite I appreciate them for whatever they do they they have to deal with a lot of people right now with this whole pandemic and people are of course are going to get really upset and yell at them but I think they are handling it well kudos to their manager as well and I will see you guys later today cuz I'm cashing my check by the way
- MAMoe AlsaidiJan 28, 20203.0Best bank ever 🙏 the only problem is that I didn’t see it
Frequently Asked Questions About KeyBank
What are the general operating hours of KeyBank at 55 Burnett Blvd?
KeyBank is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
Does KeyBank have drive-through service and what are its hours?
Yes, KeyBank offers drive-through service Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is KeyBank closed on any holidays?
Yes, KeyBank is closed on November 11, November 27, and December 25, 2025.
What products and services does KeyBank provide at this location?
KeyBank offers checking and savings accounts, CDs, loans and lines of credit, credit cards, investments, ATMs, online/mobile banking, relationship rewards, safe deposit boxes, and investment services.
How can I make an appointment at KeyBank?
You can schedule an appointment online through their reservation link: https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900350&fs=1&appointmentTypeGroupId=banking&ch=yext
What languages are supported at the KeyBank branch?
The KeyBank branch primarily supports English.
Are there other banks near KeyBank at 55 Burnett Blvd?
Yes, nearby banks include Chase Bank and Ulster Savings Bank, which can be convenient options for additional banking services in the area.
What shopping centers or retail stores are near KeyBank for convenient shopping before or after banking?
Plaza 44 shopping center, Big Lots, Dollar Tree, Sally Beauty, and GameStop are nearby retail options where you can shop before or after your visit to KeyBank.
Are there dining options near KeyBank where customers can eat before or after their visit?
Nearby dining options include Pino’s Pizzeria & Family Restaurant, No. 1 Chinese Restaurant, and Dimoran Pizza & Deli, offering various cuisines close to KeyBank.
How can nearby services like pharmacies or money transfer services complement my visit to KeyBank?
Stop & Shop Pharmacy is nearby for health and medical needs, and Western Union offers money transfer services. These convenient locations allow you to handle multiple errands around your banking visit.