Citi

Reviews

• TM

  Tatyana Makin

  Nov 13, 2025
  5.0
  Very nice, helpful people
• TV

  Thelma Vasta

  Mar 29, 2025
  5.0
  The people workin there they are very nice and every time I need help or cuestion the anwers and im happy,God bless to all.
• PS

  Patricia Spoljaric

  Jun 8, 2023
  1.0
  I will be closing my account today. After calling the branch to have a security hold put on my account, do to a breach, I was informed to call customer service. I called the customer service number and the party did not understand what I needed. It was a lack of communication, understanding and language barrier. I asked to speak to the security department and once again was faced with someone that did not understand and didn't have answers to my questions. After trying to maintain my patience, keeping my frustration in check, someone was able to assist me and put a hold on my account until I could get to the branch. This took 35 minutes, 34 minutes longer than necessary, since it only takes a hacker mere seconds. I'm appalled with Citibank that they are now outsourcing employment. On a higher note I do not have any problem with the branch. We have been loyal customers and I hate to go.....but after this morning I'm left no choice. This was a terrible experience.
• KM

  Kathy Mcnulty

  Dec 22, 2022
  1.0
  Complaint Details I made purchases from Home Depo on 9-20-22. I recieved a bill and credit card in an incorrect name, unknown to me. I reported this and asked for a corrected bill. I recieved bill in my name with same account number as previously billed. I reported this and was sent a bill with different account number, but a late fee and interest was being charged. I disputed the late fees and interest. I was told charges would be waved. As to date, 12-2-22, I have not recieved a corrected bill. I have made numerous calls to City Bank, as they do billing for Home Depo. They promise to fix the issue but have not. In addition, someone has used my social security number in an attempt to open up a credit card. City Bank has not resolved this problem as well. I am asking for your help so I can pay my bill, (correct bill) and get rid of Home Depo and City Bank. Thank you for your attention to this matter. Sincerely, Kathy McNulty as to date 22- 22-2022, City Bank has not resolved the fraud matter, or corrected the billing on this account.
• SF

  Susan Fisher

  May 19, 2022
  1.0
  Very poor customer service.

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