Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
I am writing this review to express my gratitude for the exceptional service provided by the branch manager, Shawne. My family and I encountered a challenging issue recently, and our attempts to resolve it over the phone were unfruitful, adding to our frustration. However, Shawne’s kindness and unwavering support truly made a difference.
She approached our situation with genuine empathy, taking the time to understand our concerns, particularly with regard to my 93-year-old grandmother. Shawne displayed remarkable patience and politeness throughout our interactions, always ensuring that we felt heard and valued. Her consistent follow-up and willingness to go the extra mile to assist us during this difficult time were truly commendable.
I highly recommend working with Shawne; her compassionate demeanor and professionalism not only alleviated our worries but also turned a stressful experience into a pleasant one. We are grateful for her assistance and will undoubtedly be returning to this branch in the future. Thank you, Shawne, for your outstanding service!
CM
Carolyn McCrea
Aug 7, 2025
5.0
Great bank. All positive experiences. Customer for more than 40 years.
PP
Phillip Ferrigon (Phill)
Dec 12, 2021
1.0
Jean is a teller at this location. My interactions with her has been either rude and passive aggressive. Jean's customer service skills is severely lacking, it's typical of Citibank as a whole. Ultimately, I closed my account, but I'm still grateful for this recent horrible experience.
What financial products and services does Citi offer at the Pelham Manor location?
Citi offers digital banking services, mortgage products, personal loans, small business banking products, credit card offers, and personal wealth management investment services at this location.
Where is the Citi branch located in Pelham Manor, NY?
The Citi branch is located at 895 Pelham Pkwy, Pelham Manor, NY 10803, USA.
What are the operating hours of the Citi branch in Pelham Manor?
The branch is open Monday and Friday from 9:00 AM to 5:00 PM, Tuesday to Thursday from 9:00 AM to 4:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays and certain holidays like November 11, November 27, and December 25, 2025.
How can I contact Citi at the Pelham Parkway location?
You can reach Citi at this location by calling +1 914-380-4709.
Does Citi provide ATM services nearby?
Yes, there is a Citi ATM available near this location for convenient cash withdrawals and other ATM services.
Are there any nearby gyms where I can visit before or after my Citi appointment?
Yes, Level Fitness Clubs - Pelham and Omni Health and Fitness Complex are nearby gyms where you can work out before or after your visit to Citi.
What restaurants are nearby the Citi branch in Pelham Manor?
Nearby dining options include Wingstop, Panera Bread, IHOP, and Gourmet Express, where customers can enjoy a meal before or after visiting the Citi branch.
Are there any nearby convenience stores or supermarkets around Citi’s location?
Fairway Market and GNC #03488 are nearby convenience and grocery stores where you might shop during a visit to the area.
What should I know about Citi's holiday closures at the Pelham branch?
The Pelham branch is closed on major holidays including November 11, November 27 (Thanksgiving), and December 25 (Christmas) in 2025.
Is Citi a member of the FDIC and are their deposit products insured?
Yes, Citibank, N.A. is a member of FDIC and an Equal Housing Lender, ensuring that deposit products are protected.