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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
First of all, I would like to express my endless thanks to the my personal banker Ethan Morgan. He solved all my problems and helped me a lot, he is a very good banker.
AP
Andrea Patterson
Jun 20, 2025
1.0
Despicable bank and branch. Tried to be proactive about my relatives home who had a lien against the home for debt, and a banking history with Key for decades. Key gaslit me and my family and then let the property sit for years to run up the taxes and whatever else to ensure my family saw none of the proceeds in excess of the debt owed. Disgusting. Deserves negative stars.
BM
Brent Manz
Jun 13, 2025
1.0
Awful bank. Their app dosent even tell you what you actually have in your account. It will have a higher number then if you spend it they will charge you fees. There several other major issues I’ve encountered with this banks policies and way of doing business. Customer service is not one bit reasonable, go anywhere but KeyBank
SW
Skip Waldent
Jun 4, 2025
1.0
Horrifying Bank. Look, I won't get into it. Bring your money to 'Niagara's Choice' and see what kind customer service is again.
What are the regular operating hours for KeyBank in Niagara Falls, NY?
KeyBank is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.
Does KeyBank offer drive-through services and what are its hours?
Yes, KeyBank offers drive-through services Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM.
Is KeyBank closed on any major holidays?
Yes, KeyBank is closed on November 11, 2025 (Veterans Day), November 27, 2025 (Thanksgiving), and December 25, 2025 (Christmas Day).
What financial products and services does KeyBank offer at this location?
KeyBank provides checking and savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investment services.
How can I schedule an appointment at KeyBank?
You can schedule an appointment online through KeyBank's reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900222&fs=1&appointmentTypeGroupId=banking&ch=yext.
What are some nearby dining options around KeyBank Niagara Falls?
Nearby dining options include Taco Bell, Fuji Grill Niagara Falls (Japanese cuisine), Subway, Broadway Pizza, Niagara Falls Buffet (Chinese food), New Star Chinese Buffet, Burger King, and White Rabbit Frozen Yogurt.
Are there any healthcare facilities near KeyBank?
Yes, nearby healthcare facilities include Motto Clear Aligners (dentist), Aspen Dental, and WellNow Urgent Care clinic.
What nearby shopping centers or stores are close to KeyBank?
Niagara Consumer Square shopping center and stores like RadioShack and GNC (vitamins and supplements) are close to KeyBank.
What types of services and features does KeyBank provide for customer convenience?
KeyBank offers services including ATMs, online and mobile banking, safe deposit boxes, investment services, and the KeyBank Relationship Rewards program.
How can I contact KeyBank Niagara Falls, NY?
You can call the main phone number at +1 716-283-0749 or the alternate phone number at +1 716-402-2257. Fax is also available at +1 716-402-2257.