Valley Bank

Reviews

• KL

  Kaiyen Liang

  Jul 11, 2025
  5.0
  Shondell was extremely cordial and her service was exceptional. She was able to navigate us through a fraud claim, and she was extremely courteous throughout the process. The staff were friendly as well. Highly recommend!
• ND

  NYC Wholesale Diamonds

  Mar 25, 2020
  5.0
  I find Gloria Braxton, the branch manager to be exceptional in both her knowledge, and customer service. We know the branch cares about us by their actions, and are so very appreciative to have them as part of our team
• SC

  Steph Cathro

  Feb 7, 2018
  1.0
  This bank, as a company, is trash. For the second time in a month, a hold was put on my checking account/debit card, without my permission or even my knowledge. I find out when I try to buy something and my purchase is declined. The first time, it was because of "suspicious activity". Apparently buying a milkshake is very suspicious. I wasn't notified, and when I complained to the employee on the phone about it, she said that there were no procedures in place to inform customers of suspicious activity or account holds! On this most recent occasion, my card was identified as possibly being compromised when I used it at a Valley National ATM that had been fitted with a skimmer. This happened Monday, the card was turned off today, two days later. Again, no phone call, text, or email. Again, I found out while trying to make a purchase and my card was declined. When I went to a local branch (47th st in Manhattan) to try and straighten it out and possibly find a temporary solution, I met one very helpful employee who did everything she could to help me and one very unhelpful employee who seemed to be deliberately belligerent, rude, and slow, just to spite me. I was the only customer in the bank when I came in, I explained my situation, and as I'm on a crunch at work I only had twenty minutes to get this done (my current work schedule is 8 AM-10 PM, so my lunch break is the only time I even could come in). I said "please let me know now if this will take more than twenty minutes because that is all the time I have to take care of this, if you don't I will come back another day." I had to write a check to get cash, because the new card could take a week to arrive, and they could not give me a temporary card or re activate the old one. The beligerent employee proceded to consider denying me cash because my signature did not match exactly, or that I wrote the date slopply, and demanded to see my ID even after I showed it to the employee next to her who approved it. And the whole time she literally moved in slow motion, I have never seen a person, especially a bank teller, count bills so slowly. I've had many incidences before with similar screw ups in this company. Like the time I informed them I would be traveling in Central America. While I was traveling in the window I specified, someone used my account to spend thousands of dollars at stores in Brooklyn. Apparently that didn't set off any fraud alarms, that was fine, even though they had it on file that I would be out of the country. I am fed up. I am done. As soon as I get this situation straightened out I am closing my account with this bank.

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