TIAA Financial Services

Reviews

• SK

  steven konstadt

  6 days ago
  1.0
  worst place to have your money. Terrible telephone service inept at sending required forms make it almost impossible to meet in person. Glad I'm rolling my money out of there and will never have to deal with them again.
• MS

  Mr. Singlendon

  Aug 1, 2025
  1.0
  Customer service has usually been great, but they can thank the old woman at 4:58 today for this. She answered saying: "we close in two minutes." As long as the call was initiated during business hours, which it was, she should give me a reasonable amount of time--but don't complain because you took a call with two minutes left in the day. In my 35 year career, I went home when the work was done without regards to any clock, so I can't relate. To boot, she ended the call when I told her I had been given different information than what she had given me. My family has been with them for decades; we can move everything to Fidelity F&G or Mass Mutual Ascend where we also have retirement accounts and where they are helpful and friendly--if that would make them happier. She needs to retire and not get black marks for an otherwise good company.
• AB

  Annanyc Bashi

  Jul 24, 2025
  1.0
  Avoid TIAA! Find other places for your retirement. The worst including their security guards, without name tag bullies. Just saw the owner's reply, "...we can connect you with a manager who can help follow up....". Hello, owner, that is your job. I reported it and shared it here with public. Why do I need to call your customer service for? btw to bypass your AI before any human takes extra 4'30", you may get rid of that at least if, again if you want to help your valuable customers/participants a tiny fraction from your chaotic organization. I'm done with you. Call your C. S. yourself to find out everything about your company. :)
• CN

  Christopher Nichol

  Feb 14, 2024
  1.0
  Absolutely appalling customer service. Agent refused to pass me on to their supervisor or manager. When asked who was the head of their department, they couldn’t tell me because “I’m not sure who the head of the department is.” Was told that a supervisor would contact me days later, that never happened. Very unprofessional, very unorganized, don’t care about their customer. Unfortunately, 1 star is the lowest rating Google allows, they shouldn’t even have that. Now my money will be lost to them, with little chance of recovery. People should have the ability to invest their money where they choose. If I’ve worked, and earned that money, I should be able to move it into a retirement fund that benefits me. Strongly advise anyone to look elsewhere, and be very careful when dealing with companies like these. Make sure you check every word of any small print when it comes to contracts, with anyone. People, and especially corporations, will take everything they can from you without a shred of decency.
• TA

  Tom Aageson

  Jan 20, 2022
  2.0
  TIAA has lost its sense of quality. It was considered one of the top companies. My experience has been turnover of staff is constant. One time, before I even talked with the person, he was gone. There is serious lack of communication and follow up. I am moving my money elsewhere.

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