TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
This is hands down the worst TD Bank branch in New York City.
Yesterday I went in for a simple wire transfer. I sat in the tiny two chair waiting area while three employees were behind the counter and two were sitting at their desks. One of them (black guy) finished with a client, walked right past me without even looking, and then went to help someone who arrived after me. I was completely ignored as if I didn’t exist.
Frustrated, I left and went to the TD Bank on 23rd Street. There I waited another 30 minutes because the only person who could handle wire transfers was at lunch while the other two sat around laughing and gossiping.
What should have taken minutes turned into a ridiculous and exhausting ordeal. I have already started moving my money out of TD Bank because of the repeated lack of professionalism and complete disregard for customers.
If you value your time and basic respect, avoid this branch at all costs.
ES
Emanuel S
Feb 20, 2020
5.0
I have to say outstanding customer service from the branch manager Deborah to everybody else working there super friendly and never had an issue going to this branch , fast and quick at responding to emails, even my dog loves the branch and can't wait for her treats
AO
Alejandra O’Connor
Jul 11, 2018
1.0
Some rude tellers!!
Louise and Irene couldn’t be more useless and rude... thank Goodness for Michelle she saw how rude and dismissive they were and came running to see how she could help and oh she did great!!
Michelle was amazing :) the other 2 hmm not so much one was in a rush to pack up and leave even tho she was at the counter and working, and the other one was to busy doing who knows what but not working.
you guys should have all nice welcoming people like Michelle... and the guy was very nice too... so next time look for Michelle and you’ll have a very pleasant experience
T7
Tyson 72
Feb 9, 2017
5.0
The customer service is outstanding. Aria, the head teller, is awesome and warren, one of the tellers makes me feel like family.
What are the regular operating hours of TD Bank at 655 Avenue of the Americas?
TD Bank is open Monday to Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:30 AM to 1:00 PM. It is closed on Sundays.
Is the TD Bank branch at 655 Avenue of the Americas open on public holidays?
This TD Bank location is closed on public holidays such as November 11, 2025, November 27, 2025, and December 25, 2025.
Does this TD Bank branch offer drive-through services?
No, the TD Bank branch at 655 Avenue of the Americas does not have drive-through services.
How can I schedule an appointment with TD Bank?
You can schedule an appointment with TD Bank through their online booking system at https://www.td.com/us/en/personal-banking/book-appointment#/appointment-type
What types of banking services does TD Bank provide at this location?
TD Bank offers a full range of retail, small business, and commercial banking products and services at this location.
Where is this TD Bank located?
This TD Bank branch is located at 655 Avenue of the Americas, 20th & 6th, New York, NY 10010, USA.
What is the main contact phone number for this TD Bank location?
The main phone number for TD Bank at this location is +1 212-255-2090.
Can you list some food spots near the TD Bank branch at 655 Avenue of the Americas?
Nearby food spots include Stinky Bklyn - Chelsea (sandwich shop), Pret A Manger (coffee shop and restaurant), Just Salad (health food and salad bar), Ridgeway Diner, Sophie’s Cuban Cuisine (Caribbean restaurant), Mariebelle (bakery and seafood restaurant), BBQue’s Smoke Shack (barbecue restaurant), and Mazete (Japanese restaurant and noodle shop).
Are there fitness centers near the TD Bank branch where customers can work out before or after their banking visit?
Yes, customers can visit nearby gyms such as Brrrn and David Barton Gym for fitness activities near the TD Bank location.
What retail and specialty stores are located close to TD Bank that customers might want to visit?
Nearby retail and specialty stores include 925 Silver Jewelry, Paper Source (gift shop), Papyrus (cards and stationery store), Michael Andrews (mens clothing store), The Vitamin Shoppe (vitamins and supplements), Furniture Consultants Inc., EvensonBest, and Old Hollywood (jewelry and fashion accessories).