TD Bank

Reviews

• PF

  poo fart

  Jan 2, 2026
  1.0
  Upon entering the branch, I observed that the guard was stationed by the front door, and I proceeded to join the line. As one of the last three individuals in line, the guard moved towards the front to examine, which made me feel uneasy. He was by the door chilling. I waited approximately ten minutes before being assisted by the teller, who had been walking around beforehand. I inquired about cashing my check, informing him that I was new to TD Bank. He acknowledged this and requested my identification, check, and TD Bank card. After returning my bank card, he instructed me to insert it and enter my PIN. Subsequently, he stated that I could not cash my check, which I found perplexing given that I had disclosed my new customer status from the outset. He suggested depositing the check instead, making the funds available. However, after examining the computer, he informed me that, as a new customer, only $100 would be immediately available, with the remainder clearing on January 9. I am perplexed as to why I was provided with inaccurate information on multiple occasions, and how this experience is supposed to make me feel as a new customer.
• MM

  MSK

  Jul 31, 2025
  5.0
  Amazing service from the kind, supportive, and patient manager, Ms. Jaqueline! Thank you for your service!
• NT

  Nurzida Toigombaeva

  Mar 1, 2025
  1.0
  Today the girl, who was in Customer Service side were so rude and couldn't change me 100$. She said her system is froze, but she open her register and there were change for 100$. she refused to give me, poor customer service
• BN

  Bopha Ngoun

  Feb 4, 2022
  5.0
  I was looking all around NYC today to get papers notarized. Many places were either closed or not doing notarization anymore. I was relief when I met Johnathan Santos in this TD bank location. He was very considerate and understanding of this difficult time with Covid. I got my paper notarized and no charge. Thank you so much.
• OJ

  Orfeo Joseph

  Aug 24, 2019
  1.0
  Totally had a bad experience at this location. My wife had problems with her new TD account and without a good explanations, she was notified that her account is being closed. At the initial location we went to open the account (TD on Flatlands) we had a reasonable experience. The manager really tried to explain the situation and he did his utmost best to help and retain us and I appreciate him for that. I thought that I would get the same good experience at all the TD branches, but NO THAT IS NOT THE CASE. At the TD Bank on 2nd avenue, this employee, a guy who is a customer representative (at least I think he is), once you walk in the bank, he sits in a room on the left, TOTALLY DOES NOT KNOW HOW TO TREAT CUSTOMERS. It did not happen one time, but 2 times and it is a shame for the company. You have those who do their utmost best to help customers and those who don't even care. So in the end I just closed my account. TD corporate, a message to you: train those of all branches better who don't know how to treat their customers and do appreciate those who know how....really disappointed, my first Bank in the US, and I had a bad experience.

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