Citi

2.6
22 reviews

About

BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.

Location

Citi
1166 6th Ave, New York, NY
10036, United States

Hours

Reviews

2.6
22 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
0
1 star
13
  • SR
    Shu-Hao Ruan
    Nov 17, 2025
    1.0
    Ibrahim Zia was an idiot and unprofessional. I told him "I came here all the way from New Jersey". He still ordered my card shipping to my old address in Manhattan.
  • JH
    jose hernandez
    Sep 27, 2022
    1.0
    Back in February 2022, i closed an account and used the funds to close a personal loan since i moved out of state. By a miracle, Citibank paid partially my personal loan, bouncing back part of the funds that was meant to pay the loan, into the already closed account, leaving both, the loan and the account open, never sent a confirmation letter, even though i requested it through a letter sent. Because they never closed the loan, after THEIR mishaps, they have the odacity to send me to a collection agency, ruin my credit and try to make me pay late payments fee. Drove 4 hours to the branch in 6th Ave, sat there for 4.5 hours trying to come to a happy ending, was told to go to the collection agency. Soooo NOT customer obsessed as their logo claim to be
  • EC
    Erald .C
    Feb 1, 2019
    1.0
    Horrible service. Completely useless. I waited there for 1:30 min to get a "NO" as an answer when they could simpmly tell me that in the first few minutes. If possible avoid city at any cost. Their bureaucratic system is ridiculous, save yourself some headaches.
  • JR
    Joseph rosenberg
    Nov 19, 2018
    1.0
    Long lines. Only 2 tellers. Waste of a day
  • JS
    Julia Simmons
    Mar 22, 2017
    5.0
    I had my first experience with Citibank and the woman that helped me was beyond helpful and also extremely kind! As a previous employee in the customer service field I want to commend this branch for their welcoming atmosphere and the woman that helped me for being so wonderful. I believe her name was Deepta but I can not remember for sure. I look forward to opening an account with Citi in the future!

Frequently Asked Questions About Citi

What financial products and services does Citi offer?

Citi offers a range of financial products including digital banking services, mortgage products, personal loans, small business banking products, Citi Cards credit card offers, and investment products through Citi Personal Wealth Management.

What are Citi's regular business hours?

Citi is open from 9:00 AM to 5:00 PM, Monday through Friday, and is closed on Saturdays and Sundays.