Citi

Reviews

• SS

  Shahrukh Salman

  Oct 22, 2025
  5.0
  Mr. Kin C Yip ( Business Relationship Manager) provided outstanding support and professionalism throughout my interaction. He took the time to thoroughly understand my business requirements and offered clear, practical guidance at every step. His ability to connect, listen, and tailor solutions demonstrated deep expertise and genuine client focus. Kin truly represents the standard of excellence and relationship-driven service that Citibank is known for.
• CK

  Cyndi Kerr

  Oct 8, 2025
  1.0
  This branch was unable to help us when our grandson was a victim of internet fraud. This bank was not helpful at all.
• CH

  Celine Huang

  Sep 30, 2025
  1.0
  On Sep 25, 2025, I went to Citi’s Union Square Flagship branch to open Checking + Savings accounts because I wanted to become a CitiGold client. I met with a banker and a Wealth Relationship Manager. I specifically asked what was the safest way to move $150,000 from my Capital One account into Citi, and I was advised to use a cashier’s check. I followed that guidance. The very next day, Sep 26, Citi blocked my accounts after I deposited the check and moved the money from Checking to Savings for the higher interest rate. Citi’s Fraud Department told me the accounts would be closed, while branch staff said the accounts were still under review for 30–60 days. This situation could have been prevented if local staff had the knowledge to recommend the safest approach (such as a wire transfer or staged deposits). Instead, I followed Citi’s advice in good faith, and now $150,000 of my money might be held for up to 60 days without access. I have since been contacted by Citi’s Executive Response Unit, but as of now I am still waiting for my funds. Customers deserve better than to be punished for following the very instructions given to them at the branch.
• MS

  Melissa Schulz

  Jan 25, 2025
  1.0
  Banked with Citi for over 20 years. Horrible service. Booked an appointment on the app this morning. Traveled 45 minutes to it and showed up 10 minutes early only to be told they are understaffed and no one can speak with me today. Didn’t even get an apology. They are also charging me monthly fees. Switch to a credit union. Citi is yet another horrible institution that only cares about making money.
• RR

  R Roi

  Jun 22, 2017
  1.0
  Guy i spoke to, to reopen my business checking account, had no clue what he was doing

Frequently Asked Questions About Citi