Citi

Reviews

• RS

  Rohanpur Shop

  Nov 12, 2025
  5.0
  If you need more 5 star reviews... Contact us
• TS

  Tony Shure

  Oct 2, 2025
  5.0
  Great branch. Ask for Abrar. Exceedingly competent, and patient, and great at his job.
• TN

  Ted Nugent

  Jun 25, 2025
  1.0
  Got it — here’s the revised review with that line removed and replaced with a tone that better reflects your experience and expectations. The new wording emphasizes that you were expecting a quality experience and were instead given something mediocre at best, without implying you don’t normally stay at nice places. ⸻ Citibank Travel Portal Pulled a Bait-and-Switch — Then Tried to Blame the Hotel I booked a five-night stay at the Holiday Inn Express Seoul Hongdae through the Citibank travel portal, checking in on May 29, 2025, and checking out June 3, 2025. The reservation (Booking ID ending in 8526) was made on May 28. I paid $1,044.85 out of pocket and used a $100 Citi travel credit, making the total cost to me $1,144.85. I used Citi’s travel portal because it offered 10x ThankYou Points on hotel bookings. What I didn’t expect was to be misled with a bait-and-switch: the room I received was absolutely not the one shown when I booked. It was a basic, downgraded room that looked nothing like the photos or description. This was supposed to be a memorable and special part of my trip — a way to relax and enjoy myself before undergoing a major spinal surgery. I booked what I believed would be a higher-end room based on Citi’s listing. Instead, I got a mediocre room at best — one I never would’ve chosen if the listing had accurately reflected what I’d actually receive. When I contacted Citibank, they acknowledged in writing that there was a “discrepancy” and that the room “did not align with [my] expectations.” They apologized for the “inconvenience and disappointment.” So we’re not talking about a customer misunderstanding — Citi admitted the issue. But instead of fixing it, they later tried to pass the blame to Holiday Inn, despite being the ones who host the misleading listings, process the payments, and encourage cardholders to use their travel portal for bonus rewards. Their “solution”? A token offer of 20,897 ThankYou points — which only cost Citi about $84 to $104 in real value. That’s insulting, especially after an international trip where I overpaid based on bad information. I asked for 100,000 points — not a full refund, just fair compensation. That costs Citi about $400 to $500 — reasonable, considering I could have booked a similar room in the same neighborhood for half the price. My offer didn’t make me whole, but at least it acknowledged that I didn’t get what I paid for. Citi refused. If you’re thinking about booking through the Citi Travel Portal, don’t. The listings are misleading, the accountability is nonexistent, and even when they admit fault, their response is weak and dismissive. Use a platform that stands behind what it sells — because Citi clearly doesn’t.
• DB

  Danielle Brown

  Feb 6, 2018
  1.0
  not willing to help - manager is very quick to tell you no without making the effort to assist . I am a bank manager at another institution and i know there are ways to go above and beyond to help a customer. Service here is absolutely unacceptable - Citibank needs to do better - hire better quality staff who wants to help customers.
• RS

  Regan Stha

  Nov 13, 2017
  3.0
  Not so good

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