At Ridgewood Savings Bank, Multiply the Good is more than our motto. It’s our mission. For over 100 years, we’ve made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond.
Whether you’re building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner – delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.
Izeta is always helping me, she is the best, Excellent service number #1 best bank ever.
LS
Logan Smith
May 23, 2024
1.0
I am writing to share my recent experience at your bank branch located at 25 maple Ave New Rochelle . On May 23, 2024, I visited the branch with the intention of opening a checking and savings account. However, the service I received was far from satisfactory.
Upon my arrival, I was informed that the account opening process would take approximately 15 minutes, but it ended up stretching to almost an hour. The representative who was assisting me seemed disinterested and distracted throughout the entire interaction. I was taken aback by the lack of professionalism displayed. She informed me she was retired and only work two days a week.
Moreover, I was informed that I was being denied the opportunity to open an account due to an outstanding credit card debt from a previous bank. While I understand the importance of financial obligations, the dismissive attitude and lack of empathy shown by the representative left me deeply disappointed.
Overall, the experience left a lasting negative impression on me, and I am reluctant to consider banking with your institution in the future. I believe that customer service should be a top priority for any business, and unfortunately, my experience did not reflect this.
I hope that my feedback will be taken into consideration and necessary steps will be taken to improve customer service at your branch. Thank you for your attention to this matter.
Sincerely,
Logan B. Smith
KS
Kadijah Siby
May 10, 2024
5.0
Sevime Kreka was absolutely amazing. She approached me And informed me about all of the wonderful options. Hospitality was five star I will definitely be banking.
Frequently Asked Questions About Ridgewood Savings Bank
Does the Ridgewood Savings Bank offer free coffee to customers?
Yes! We’re happy to offer complimentary coffee to our customers. Stop by our branch during normal banking hours, grab a cup, and enjoy while you take care of your banking needs.
Does Ridgewood Savings Bank provide notary services?
Yes, Ridgewood provides free notary service to customers during normal banking hours. Walk-ins are welcome, but we recommend calling ahead to ensure a notary is available when you visit.
How can I contact Ridgewood Savings Bank's Customer Care Center?
You can reach the Customer Care Center by calling (718) 240-4800. Our Customer Care Center is available Monday–Friday from 7:00 AM to 7:00 PM and Saturday–Sunday from 8:00 AM to 2:00 PM. You can also send secure messages through Online and Mobile Banking.
What is the routing number for Ridgewood Savings Bank?
The routing number for Ridgewood Savings Bank is 226071033.
What digital banking services are available at Ridgewood Savings Bank?
Ridgewood Savings Bank offers full digital banking capabilities, including Online Banking, the Ridgewood Mobile Banking App, Zelle®, transfers, Mobile Check Deposit, and Debit Card Controls. These tools allow you to manage your accounts, transfer funds, and monitor activity securely, anytime and anywhere.
Is Ridgewood Savings Bank involved in the local community?
Yes. Ridgewood Savings Bank is deeply rooted in the community, proudly supporting local schools, nonprofits, and neighborhood organizations through financial literacy programs and charitable initiatives.
Does Ridgewood Savings Bank offer free coffee to customers?
Yes! Complimentary coffee is available for customers during normal banking hours at the branch.
Can customers use notary services at Ridgewood Savings Bank?
Yes, free notary services are provided to customers during normal banking hours. Walk-ins are welcome, but it's best to call ahead to confirm availability.
What are the customer care center hours and contact details for Ridgewood Savings Bank?
You can reach the Customer Care Center at (718) 240-4800, Monday–Friday 7:00 AM to 7:00 PM, and Saturday–Sunday 8:00 AM to 2:00 PM. Secure messages can also be sent through Online and Mobile Banking.
What are the regular operating hours for Ridgewood Savings Bank?
The bank is open Monday to Thursday from 8:30 AM to 5:00 PM, Fridays until 7:00 PM, and Saturdays from 8:30 AM to 2:00 PM. It is closed on Sundays.
Does Ridgewood Savings Bank offer digital banking services?
Yes, Ridgewood Savings Bank provides full digital banking including online banking, a mobile app, Zelle®, mobile check deposit, and debit card controls for convenient account management.
Is Ridgewood Savings Bank wheelchair accessible and does it have a drive-through?
Yes, the bank has a wheelchair accessible entrance and a drive-through facility for customer convenience.
What nearby restaurants are close to Ridgewood Savings Bank for dining before or after my visit?
Nearby options include Salsa Y Brasa Restaurant for Peruvian and Latin American cuisine, The Big Slice Pizzeria, and Cestra's Pizza for great pizza choices.
Where can I find nearby services like insurance or printing around Ridgewood Savings Bank?
Vindas Insurance is close for insurance needs, and Goat Printing offers screen printing and apparel services nearby.
Are there nearby recreational or fitness facilities near Ridgewood Savings Bank?
Yes, San Yama Bushi Judo & Ju-Jutsu School offers martial arts and fitness instruction, and We Rock the Spectrum provides a playground and gym space.
How does Ridgewood Savings Bank support the local community in New Rochelle?
The bank is deeply rooted in the community, supporting local schools, nonprofits, and neighborhood organizations through financial literacy programs and charitable initiatives.