Trustco Bank

Reviews

• MS

  maria sando

  Oct 22, 2025
  5.0
  Chelsea at the Newton branch in Loudonville/Latham is very professional, knowledgeable & friendly. She has helped me with several times with CD's & any other questions I have had.
• TJ

  tri Jack

  Oct 2, 2025
  5.0
  Very Prompt and precise. Joel Gort was very professional
• PM

  Paul McCoy

  Oct 2, 2025
  5.0
  Trustco Bank great customer service with Branch Manager Joel Gort. Highly suggest doing business there with your banking needs.
• MM

  Megan Monette

  Sep 10, 2025
  1.0
  On August 20, I went to the Newton Plaza TrustCo branch to make a name change to an account and order checks. As of today, September 10, I had still not received the checks. I went to the Wolf Road branch today to inquire about the checks and after investigating, it was discovered that the name change was not completed and the checks were never ordered. I should have trusted my gut when I sat down with Joel to take care of this transaction---it was obvious he was ill at ease in doing his job. He seemed to not even have a handle on how to work his computer and he called over a colleague to assist him several times. Joel was not familiar with the papers I gave him for the name change--he had no grasp of how to complete this business. His handling of paperwork that included sensitive information was sloppy and I worry that these papers have not been properly tended to. Today, the Wolf Road branch sorted out this situation to make it right, and it took a good bit of time for Joel to respond to the Wolf Rd manager, supplying the manager with what he needed to put a pin on the transaction. TrustCo should not have someone in a manager position like this. I find out 3 weeks after the fact that a trip I made to the bank accomplished nothing! I don't believe that my situation is an isolated one. As a customer, when I go to the bank, I'm thinking that the people you have sitting behind the desks are the best you've got, that they have earned their title, and I should trust that they know how to handle the business that comes their way. I am wrong. Going forward I will trust my gut.
• KK

  Kathy

  Sep 4, 2025
  5.0
  We use the Trusco office in Newton Plaza and one of the tellers named, DAVID is always exceptional in our dealings with any transactions. He is courteous, efficient, and very pleasant. It is a pleasure to have our accounts with Trustco Bank.

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