Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.0
21 reviews
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8
- ABAlirio BazanAug 5, 20251.0Absolutely unacceptable. I’ve withdrawn over 10 cashier’s checks from KeyBank in the past without ever being charged a fee. Today, out of nowhere, they try to charge me $8 for the same service. None of the other banks I deal with charge for cashier’s checks — not a single one. KeyBank’s policies are getting more ridiculous by the day, and their customer service continues to decline. This bank clearly doesn’t value its customers. I will seriously be taking my business elsewhere.
- TGThomas GeibNov 11, 20231.0Can't even stay open to noon on Saturday. Closed the doors early. Yet another reason to get rid of key. Already changed my savings to another bank. Garbage bank does nothing for there customers. I'm done, been with them for years nothing but trash services. Do a better job key
- SSSecond SightAug 9, 20181.0Bank app isn’t good, say account is at $300 and you buy something for $50 it will show $250 with $50 pending won’t process for days then all of a sudden processes and you have $200 in account. Doesn’t make sense. Was also told today that my account had a specific amount of money in it, I asked the teller if there was anything pending and they told me nothing that wasn’t already taken from my available balance. So I withdrew enough to leave my account at $20 and checked the next day to find there was something pending and was overdrawn $50 that I didn’t have to pay atm. This bank really needs to get it together, their process is flawed and they need to have a system that accurately displays its information so their customers aren’t getting scammed into overdraft fees.
- EMEvan MacPeekJul 20, 20182.0Very slow drive thru.. must've waited about 25 mins just for depositing my check.. please fix this
Frequently Asked Questions About KeyBank
What are the regular branch hours for KeyBank located at 5207 Broadway St, Lancaster, NY?
The branch is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does KeyBank in Lancaster offer drive-through banking services and what are their hours?
Yes, the drive-through service operates Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is KeyBank Lancaster open on public holidays?
KeyBank Lancaster is closed on major holidays such as November 11, 2025, November 27, 2025, and December 25, 2025.
What banking products does KeyBank Lancaster offer?
KeyBank Lancaster offers Checking Accounts, Savings Accounts, CDs, Loans & Lines of Credit, Credit Cards, and Investments.
What services are available at KeyBank Lancaster?
Services include ATMs, Online/Mobile Banking, KeyBank Relationship Rewards, Safe Deposit Boxes, and Investment Services.
How can I make an appointment at KeyBank Lancaster?
You can schedule an appointment online via their reservation URL at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900089&fs=1&appointmentTypeGroupId=banking&ch=yext.
What nearby financial services are available around KeyBank Lancaster?
Nearby financial services include Jackson Hewitt Tax Service for tax advising, M&T Bank for additional banking needs, Lancaster Depew Federal Credit Union, Good Neighbors Credit Union, and H&R Block for accounting and financial services.
Are there any nearby dining options to KeyBank Lancaster?
Yes, nearby dining includes Olive Tree Family Restaurant and The Olive Tree (Greek cuisine), Main Moon Chinese Restaurant, Bruno's Italian Restaurant, Dutch Mill Diner, Tim Hortons coffee shop, and ZENSHI Handcrafted Sushi.
What nearby wellness or beauty services can I visit around KeyBank Lancaster?
Nearby wellness and beauty services include Zoom Tan Tanning Salon, Mori Nail & Spa, and Spa Nails beauty salon.
How can I contact KeyBank Lancaster by phone or email?
You can reach KeyBank Lancaster by the main phone number at +1 716-651-6060 or the alternate phone/fax number at +1 716-651-6078. For email inquiries, use NY0089_Keycenter@KeyBank.com.