KeyBank

Reviews

• DC

  Donna Coons

  Jan 3, 2026
  1.0
  It is Saturday and I go to do my banking only to discover that the bank is now closing at 12 pm rather than 1 pm, as it was a couple of weeks ago. Your on-line information has not been updated to refect the change. Key Bank is getting more and more inconvenient to bank at.
• JC

  juan contreras

  Sep 24, 2025
  5.0
  I love going here. Tellers are always friendly
• PS

  Patty Stroh

  Aug 3, 2024
  2.0
  Today, I see a withdrawal I do not recognize. I called customer service and pushed buttons and listened to recordings about what button to push for 4 minutes and ended up at the beginning. Not one recording said please hold for the next available customer service rep. So I hung up and tried again. This time paying attention more closely to the recordings. Craziness. An endless loop of questions with no resolution. I don't call phone numbers to speak to recordings. So I called my branch. Another set of recordings. The branch is open but was told to leave a message and someone would get back to me. No. I don't answer my phone to numbers I am not familiar with. Too many spam calls these days. This new system of please press a number is so stupid. Your on the phone for 7 minutes to get nowhere. Now I have to drive to a branch. Next we'll be paying to use a branch. Ugh. Please give me an intelligent human being.
• HA

  Halima Ahmed

  Jul 19, 2022
  1.0
  I went to the Fairview branch in Hudson,NY to open an account for my mum.the banker Justine helped me and I thought he gave all the information to the bank since i gave him all the paperwork and as a banker he should know what other documents we need to submit but idk what happened keybank decided to close my mum’s account for fraudulent activity.i went to him again after contacting the fraud department and he was so confusing and giving me wrong information,he told me my mum’s account would be closed and she can never open an account with keybank etc.then i spoke to the fraud department again they said to go to the branch b/c the branch has to contact them for verification.so i went again . There was another banker she said justine sent her an email and she will talk to him and he will contact me but I was just waiting for a long time so decided to go there again and when i went there talked to him he straight up refused to help me .he was so rude .i was so shocked b/c that’s so unprofessional ,I asked him again to make sure ,” you’re not gonna call the fraud department?” And he again said “NO”. I was so frustrated b/c my mum is an older lady yet i had to take her to the branch 3 times just so they can verify even i went there 4/5 times for the same matter and my mum’s important payment was on hold due to the reason and idk what he messed up b/c it never happened to me i have 2 a/cs with keybank my mum has an account with another bank now and it’s totally fine. They way he treated us what so bad that Still the day it bothers me and now I’m traumatized to go to the branch b/c i have to face him. I’ve been doing business with keybank for a long time , but I’ve never seen an employee to treat someone so unprofessionally when i was being nice to him. Anyway, Melinda helped me thru the situation (I really appreciate her) in-fact, everyone else was nice (this 1 star is for them)except him. idk what was wrong with him.b/c he’s clearly not good /really bad at doing his job Hope he seeks medical attention asap .

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