Flagstar Bank

Reviews

• JH

  Justin Henry

  Oct 3, 2025
  5.0
  Workers are friendly and efficient. I’ve had my savings accounts here for quite some time and it’s always easy to get information on the best ways to save. The staff is very personable and understands the value of my time and money. Very easy to communicate with and get questions answered especially if you come prepared. I notice that a lot of customers in the area are older and ill-informed on bank procedures, most likely indicative of the neighborhood. They think that because they have “X amount of money” or have been banking there for years means that they get to circumvent policy. Sounds like bigotry to me. Whenever I am kind to the staff they are kind right back to me, yet about half of my visits I’ve seen other customers taking out their frustrations on the staff. Get a grip!
• HF

  Hernan G. Flores

  Jan 13, 2024
  1.0
  Poor quality bank I’ve been having signature problems , even though I’m verified and it’s me there, can’t get my money because signatures problems and can’t be fixed unless I go to the point of origin so if I moved to another state I would always need to come New York get stuff fixed because in other states would be useless
• MM

  mapoww

  Feb 28, 2022
  1.0
  I have dealt with these same people for over 20 years. Two out 12 are helpful and pleasant. The rest are rude, disrespectful, slow. As I entered the bank n sign in they don't acknowledge me. It's seems their conversation is more important. I'm tired of hearing the tall lady speak poorly about the Chase bank staff. Show some common courtesy and respect.
• RM

  Rich Molina

  Sep 7, 2019
  1.0
  Oh boy, where to start - well, my father recently passed away due to complications with dementia. Unfortunately, he was the co-signer of a disability account for my brother. Now all anyone at this bank needed to do was just once allow my brother to take the funds from his account without my father present, with our mother (his spouse) being available if need be. You'd like to think that after knowing the entire family & doing business with us for close to a decade, knowing that we've been dealing with dementia for even longer than that, & knowing how difficult it is to change the co-signer for the account (at the SS office, in person, meaning a day off from work I can't afford since I have to BURY MY DAD) that they'd help us out this one time. Nope, so now we both have to take another day off work, find someone to stay with or mother who just lost her husband & has issues with anxiety/depression, and probably spend anywhere from 3-5 hours just to get a useless piece of paper giving the ok. To the manager that is there on weekends (don't know her name, she's mid to late thirties with black hair) I can only hope one day to be in a position where I can return the favor - THANKS FOR NOTHING
• JJ

  J

  Nov 22, 2017
  4.0
  Nice local bank with very nice management and staff.

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