USAA Financial Center

Reviews

• SM

  Sean Maroney

  May 21, 2021
  1.0
  I am sponsoring my au pair for a student visa and needed a verification of funds letter sent to the college. I emailed a simple form to fill out and sign and send to the school, like every other bank in the United States does. They said it was impossible for them to send to the school, I asked for them to send it to me, which is fine and they said they would do, but then they said that they don't have anyone in the entire company that can sign a letter for verification of funds. I spent 2 hours on the phone with multiple customer service reps and went up the chain of command to the executive office and they stated that there is absolutely no way to verify the funds in my account with a signed document, they can only generate a generic letter through their computer system. My au pair is already accepted to college! My choices are to have my au pair deported or to close my account and move all of my funds to another bank just so they can print and sign a verification of funds letter. This is absolutely crazy. I will be closing all of my accounts, insurance products and retirement accounts. I HATE Bank of America but USAA left me no choice but to transfer all of my funds to that bank. Very sad day for me and my family. Lifelong Customer for 15 years and veteran, I can't believe any corporation in the United States would treat their customers so terribly. If you are a veteran and are looking for a bank, I would highly advise you to stay very far away from this one, there are plenty of other fantastic credit unions out there who actually care about their customers and their families. Stay Away.
• JL

  Jeremy Little

  Apr 18, 2018
  1.0
  Rude customer service. USAA only works well if you give them 100 percent of your business. They claim to be great to military but are only effective if you don't shop around and give any portion of your checking, saving, or credit accounts to anyone else. If you do, they hold your money for 7 days and give the ridiculous reason of fraud protection, because theifs hack accounts to pay my bills, and they are nice enough to use the same account I have used for payment for 8 years to pay them. After 2 decades of doing business, I am still a number. I would not use this company if you are a person who shops around for the best rates.
• ML

  Mari Laki

  Dec 20, 2017
  1.0
  The customer service is terrible in the auto claims department, auto insurance department, and the fund reimbursement department. On multiple occasions i have been given incorrect information and the majority of their representatives seem like they have no clue of what they are doing and you have to call back multiple times just to find out over and over you've been given wrong information
• DM

  Daisy's Mom

  Oct 3, 2017
  5.0
  I was very upset when I wrote the post below. After speaking with USAA, they renewed my faith in them. They understand my concerns about this matter, have corrected it, and have agreed to take into consideration my suggestions and look into better ways to serve their customers. I am very happy that USAA, once again, stepped up and took into account the needs of their customers. Previous post. I have been a member of USAA for about 40 years. I started with them back in the 80s and have touted them to everyone I know for years. I loved my bank. Told everyone it was the best bank in the world. Kept it even though it's in Texas, through the years that deposits were a nightmare. Even when I had to go to Western Union to send cash deposits. I was willing to do that - because I loved my bank. Lately, however, they have turned into just another bank. One that is more concerned about collecting fees because they can, than working to help their customers. In my call today with Pasha, I got to hear how they were justified in taking money out of my savings account because I had the audacity to transfer money from my savings account to my checking account. Shame on me. Yep. She's right, the federal government has these stupid rules about limits. Yep. She's right it's written in the fine print of my agreements with USAA. Yep. She's right, they had no need to text me to say, hey, if you do that again there will be a fee. She wins. Just because she's right, though, doesn't make it a stinky thing to do. I got a text after they took my money, though. That wasn't a problem for them. One before hand would have saved me a small fee, but that's not gonna line their pockets, so not necessary. As I told Pasha while I was instructing her to close my savings account, and as I search for a new bank for my checking accounts, you won. You are right. Good for you. I know it's stupid to be heartbroken over a breakup with a bank. I had just spent the last however many decades grateful that I had a bank that cared about me and my piddly little bank accounts. It's sad to have to admit that's not true. If you have suggestions for a good bank (is there such a thing?) I have 3 checking accounts I need to move.

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