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Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan products. If you are unable to come into a physical location, the bank offers a wide variety of ways you can access your account including our website and mobile app. Trustco Bank is 5-star rated by BauerFinancial. Member FDIC, Equal Housing Lender.
Details
- Requires appointmentNot available
Location
Hours
Reviews
2.9
15 reviews
5 stars
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7
- KKkara KoenigJun 24, 20255.0I had the pleasure of working with John Mariani when I was refinancing my home. He was extremely helpful in walking me through the process, and made my experience as flawless as possible. I would highly recommend working with John and his team at Trustco to anyone looking to refi or purchase a new home!
- WTwow thatsawesomeFeb 18, 20251.0Trustco bank is without a doubt the worst bank in the capital region, the fact that they have not been bought out or “merged” with a larger bank is astounding. First and foremost they are hilariously behind in the times when it comes to any IT support, I submit a mobile deposit and it is rejected. I reach out to customer support for an explanation and am told the email will state explicitly why, I read it word for word to the guy “re deposit item at branch”, he states the result is the same you need to re deposit at the branch, something out of a television show. Once the older clientele who’s used this bank for the last 40-70 years is gone this bank will fail, no if ands or buts about it.
- RRRachel RudolphMar 2, 20221.0This morning I went to make a deposit, I wrote my account number on the back and asked to deposit. The manager was really nice but the teller scolded me and rolled her eyes at me for not having a deposit slip. Everytime I come to this particular Trustco one of the tellers has an attitude.
- TPTara ParkerJun 19, 20144.0I have been with trustco for a long time. I even worked for trustco years ago. I have a problem that I hope they will address and fix. I check my account often, sadly and embarrassing though ,sometimes when I know I have money in my checking, I will go grocery shopping and to my surprise, I end up having to put my stuff away due to my card not going through. Then the next morning I will check my account and it will be back to where I knew it should have been the night before. Now I am in the same situation. I have stayed with trustco for this long for a reason. They are more than friendly and I do trust them with my money, for the most part that is. . (jessica at 20 mall is my fav :) so is the teller that trained me her name isn't coming to mind at the moment, sry) I will see tomorrow if I am going to be staying with trustco when I go into my bank. Hopefully they can understand where I am coming from and take away my 35.00 charge I just got today when I should not be in the negative. I stayed with them through my many embarrassments of being declined for no reason at all, I just hope they are really the "home town bank" I believe they are and reverse that charge, As you can see I have given 4 out of the 5 stars, If i'm still a trustco member tomorrow I will be giving the 5 stars. As I stated before, I have dealt with their "glitches" before but never to the point of a 35.00 charge. I really do hope they reverse that. I hear of this new bank that is great all day every day from friends and family but I stay true to trustco. I hope I don't regret that decision, only tomorrow will tell.
Frequently Asked Questions About Trustco Bank
What are the regular lobby hours for Trustco Bank in Guilderland, NY?
The lobby is open Monday to Wednesday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The bank is closed on Sundays.
When is the drive-thru service at Trustco Bank available?
Drive-thru hours are Monday, Wednesday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 3:00 PM; Thursday and Friday from 9:00 AM to 6:00 PM; and Saturday from 9:00 AM to 1:00 PM. Closed on Sundays.
Is Trustco Bank open on public holidays?
Trustco Bank is closed on public holidays including November 11, November 27, and December 25, 2025.
Where is Trustco Bank located?
Trustco Bank is located at 2050 Western Avenue, Guilderland, NY 12084, USA.
What products does Trustco Bank offer?
Trustco Bank offers First Mortgages, Home Town Checking, Savings Accounts, Mortgages, and Home Equity Loans.
What financial services are available at Trustco Bank?
Services include Financial Planning, Mortgage Financing, Investment Services, and Estate Planning.
Does Trustco Bank require appointments for banking services?
No, appointments are not required to access banking services at Trustco Bank.
What nearby dining options are available near Trustco Bank?
Nearby dining options include Orchard Tavern West (American and pizza), Café Teria (American), Dharani (buffet), Shu Chinese Restaurant (Asian), and Sage Bistro (American and Mediterranean).
Are there any nearby places where I can get mobile phone services while visiting Trustco Bank?
Yes, there is a Verizon mobile phone store close to Trustco Bank where you can get mobile phone and telecommunications services.
What nearby shopping and personal care services are available near Trustco Bank?
Nearby options include the Star Plaza shopping center, Robert Fine Jewelry, Urban Tailor for alterations, various tanning salons like Tan Shop and Hawaiian Holiday Tanning & Spa, nail salons like Happy Nail, and beauty salons including Hint of Paris Salon.