Citi

Reviews

• KL

  Kenny Lee

  Sep 24, 2025
  1.0
  Anything possible theses days even citi Atm sut down after people deposit cash. But put right numbers people can call get some helllllllllllp! Plllleeeeese!!!!!!!!!
• RP

  Rafael Plishty

  Sep 17, 2025
  5.0
  Such wonderful hope you’re at Citibank. Thank you for your services especially Carol.
• JT

  Jessica Torres

  Sep 17, 2025
  1.0
  I’m very disappointed with my experience at Citi Bank. They were advertising two offers where, by keeping a set amount of money in both checking and savings for 90 days, you would earn $700 with a fixed interest rate. Unfortunately, the banker I worked with gave me misleading instructions on how the money needed to be transferred. Because of this, Citi has refused to honor the promotion. When I reached out to customer support, they told me to visit a branch. After taking the time to go in person, the branch then told me the offer wouldn’t be honored because the transfer was not considered an ACH transfer. At no point was this clearly explained upfront, and the information I was given by Citi’s own banker was incorrect. Overall, the lack of clear guidance, accountability, and unwillingness to accommodate after their mistake has left me very dissatisfied with Citi Bank. Update: reached out to the email provided by Citi to try and come to a resolution and am still getting the runaround. Their recent response was to make an appointment with the branch. Extremely disappointing.
• LK

  Latoya Keitt

  Sep 6, 2022
  1.0
  Worst experience ever. Closing my checking,savings, IRA and credit cards with citi bank. Been member with your CItiBank for years. Never have I felt so embarrassed & frustrated taking out money from my account. Decided to stop at this CitiBank only because my wedding venue 6 mins away from the closest bank for me to withdraw with a teller before closing. Had my debit card and nyc ID along with venues invoice. Pushed card put in pin gave ID, teller did not have enough on her draw called supervisor and this is when the “Racial profiling” started - supervisor Asma asked why I did I not withdraw money from my neighborhood? I explained I was doing my wedding rehersal at venue, showed once again invoice of this being my last payment and cash was needed. Asma looked in computer and then asked my full social security number which I gave to her then asked why I had that amount of money in my IRA account. Which I also explained also to her. I asked Asma what my IRA account had to do with my withdrawal because I was withdrawing from my checking account. My question upset Asma who said she could not do my withdrawal transaction and walked off into back office. I tried asking for someone of higher authority but was told no one else could help. At this time I’m now in the bank for an hour and a half trying to ask or find out why I cannot get my own money from account. Teller went back to speak with Asma who came back presisting she would not do this transaction go back to my bank. Asma said she would call the cops because closing time has approached and I she would not do the transaction. I kept asking why ?? Asma now asked for my signature which still did not help because she still refused to do this transaction. I started crying I could not believe this was happening to me on this joyous day. Asma took this happiness away. I took a seat in the waiting area and called my investment banker who contacted immediately contacted customer service which noted my account and on speaker from my spoke with Asma at branch who now decided she will complete the transaction. Representative explained no restrictions was on account and was also confused why I could not get withdrawal with teller completed. Noted account on incident. Now Asma decided she would complete withdrawal.. After 2 hours and 15 mins I left this bank 710pm . Asma racial profiled me, telling belittled me, told me to I was doing fraud to my face with my bank card, my New York State ID correct pin this was very hurtful, unacceptable and embarrassing. I have done withdrawals for way more than that day. As a customer I thought I could use any branch as a citi memeber better yet as a CIti priority customer. I should not be treated this way by anyone. I’ve made many withdraws from many different branches and never been I’ll treated or embarrassed in this way. I
• TE

  Talia E

  May 3, 2020
  1.0
  Met with Arietta, HORRIBLE EXPERIENCE. She does not know how to communicate with clients. So unprofessional. Belittled me the entire time I sat with her. DO NOT GO TO HER!!

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