Citi

2.6
66 reviews
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Business Details

6980 188th St, Fresh Meadows, NY
11365, United States
(347) 809-5084
https://www.citi.com/

About

BankATMCiti
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.

Location

Citi
6980 188th St, Fresh Meadows, NY
11365, United States

Hours

Reviews

2.6
66 reviews
5 stars
20
4 stars
4
3 stars
4
2 stars
5
1 star
33
  • N2
    New 2025
    Apr 13, 2025
    5.0
    Great service and friendly staff. I love coming here instead of anywhere else
  • GK
    GP Kiefer
    Mar 8, 2021
    1.0
    Unproductive and ineffectual service. Visited here with my elderly mother to resolve a fraud issue which froze her account and it took 3 hours to resolve. This was primarily due to the inefficiency and impotent fraud dept which had our service agent on HOLD for over 2 hours via phone. We actually sat in the small cubicle waiting to no avail. The agent did not even have preferential service being a Citibank employee. It was the same useless customer service number which the general clients use. No one would answer despite the agent indicating several times to the branch manager that this wait was unacceptable. Unreal. We could have raised hell over the treatment which was extremely rude and unprofessional. I will endeavor to have my mother close this account as soon as possible. Luckily all was not lost as we were able to restore access to the account after 3 hours. The bank was actually closed and we had to be escorted out as the doors were already closed when our issues was finally resolved. Appalling and atrocious are not adequate words to describe this banks lack of sufficient employees to deal with clients.
  • BH
    Brendan Hsu
    Feb 5, 2021
    1.0
    I had worst experience ever at this Citibank location.
  • DW
    David Sung-En Wang
    Dec 3, 2019
    3.0
    (Revised below) very terrible customer service... just tried to call my local branch to find out if they have a notary person on site today (sometimes the person is not in). After calling the local number, a couple of rings later it goes directly to the toll free customer service number. After waiting for over 15 mins, i got a rep. After explaining what I need she just transfers me back to the branch's line, which after 2 rings goes back to the same toll free customer service again... talk about frustration... a 30 second call to verify if notary service is available today is impossible... I must drive there and possibly waste time if she's not in for the day... Revised on 12/10/19 - the visit was really good experience though. A rep was there and was able to help me after a short 5 min wait. He was very courteous. So switch from 1 to 3 stars.
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Frequently Asked Questions About Citi

What financial products and services does Citi offer at the Fresh Meadows location?

Citi offers digital banking services, mortgage products, personal loans, small business banking products, credit card offers, and personal wealth management investment products and services.

What are the operating hours of Citi in Fresh Meadows?

Citi is open Monday and Friday from 9:00 AM to 5:00 PM, Tuesday through Thursday from 9:00 AM to 4:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays and certain holidays.