Webster Bank

Reviews

• S_

  SAGE is Salty .___.

  Feb 17, 2024
  1.0
  Mobile banking is garbage put the correct password and tells me to call customer service I will be changing banks this bank is horrible
• ET

  Eva Tatta

  Sep 6, 2023
  5.0
  Aisha , Indra and others are very nice. It is so nice banking where people know your name and are so helpful.
• LP

  Li B (Pooky)

  Aug 2, 2022
  1.0
  If I can get away with giving this bank zero stars, I would. The customer service is horrible and getting worse. They never have enough employees. When trying to speak to somebody at the actual bank, you have to leave a message and Good luck expecting somebody to call you back because it's never going to happen. And forget about the online bank phone service. I was on hold for over an hour waiting for someone to answer the phone and still got no where. I just had one simple question about my account. Every time this bank changes hands it gets worse and worse. It went from being Astoria Federal, which was a good bank to Sterling, which was a really bad bank and now to Webster, which is the worst bank ever. I definitely plan on changing my bank as soon as I could find a bank with better service that I'm used to. But this new Webster Bank has got to go. I don't see it lasting that long anyway.
• JB

  Julie Basher

  Sep 26, 2019
  1.0
  Discusting customer service
• JK

  joel k

  Aug 16, 2019
  1.0
  Terrible bank. been a month now since opening my account. but running after them daily to enable online banking, ACH and online statements. in which I was a clear i must have upon opening my account. employees seem to be at lunch or on vacation all the time. slow email response, almost never available to speak on phone. and when they do, they promise to get back to you to resolve the issue, only to find myself nowhere, a full month of time wasted and aggravation

Frequently Asked Questions About Webster Bank