TD Bank

Reviews

• RS

  Rajkarn Singh

  3 days ago
  1.0
  Td bank use to be good but now it suck makes no sense you have the same amount in bank to cash a your check and too many services fees
• SD

  Skylar Daly

  Nov 6, 2025
  1.0
  I had one of the worst and most discriminatory banking experiences of my life at this TD Bank November 5th around 5:40 PM. I came in to cash a payroll check issued by my employer's TD Bank account something I've done at TD many times, including at this same location just weeks earlier. Instead of being treated respectfully, I was publicly humiliated and treated like I was committing fraud, despite having two valid IDs (a United States passport and NYS ID) and a payroll check from a long-standing corporate TD account. The Assistant Store Manager, Cristina Cicic (NMLS #767834) handled the situation with shocking disrespect. She loudly called me by my first name across the bank, slammed my IDs and check on the counter, and bluntly said "I can't cash this," without explanation. Staff gathered around her desk staring at my documents like it was a crime scene. One teller smirked and laughed throughout the situation. Cristina then put my employer who is white on **speakerphone** in front of the entire bank, attempting to expose confidential financial information to everyone around or do some kind of verification. When she spoke to him, her tone magically changed to friendly and respectful nothing like how she addressed me. I was the only Black customer in the branch during this entire incident, and the difference in how she treated us was glaring. After questioning my employer unnecessarily, she claimed she was "making an exception," as if doing me a personal favor. I was walked out of the bank by her with security present, I left shaking and completely humiliated. When I demanded an apology for the scene caused the lack of accountability was astonishing as she kept stating “I apologize you feel that way”. Meanwhile, over 40 employees from my company cashed the exact same payroll checks that day at TD branches and with their respective banks with no issues. I was the only one treated this way. This was deeply unprofessional, discriminatory, and traumatizing. I will be filing complaints with TD corporate, the CFPB, and the NY Attorney General. Customers deserve better than this. As a customer service manager for over 10 years and a training director for a corporate company I have never seen anything like this. Avoid this branch at all costs.
• MR

  Majid Raza

  Oct 30, 2025
  5.0
  The TD Bank in Forest Hills is honestly so different from any other TD I’ve been to. The service here is top-notch, and everyone is super friendly and welcoming. Marisol and Christina were amazing; they go out of their way to help and make you feel valued as a customer. They made my visit easy and stress-free. Definitely my favorite TD location!
• SZ

  St Z

  Oct 3, 2025
  5.0
  Set up another new account, Cristina is the best. Effective efficient and reliable.
• LH

  Leo Hwang

  Aug 27, 2025
  1.0
  worst td branch in existence. i’ve never seen a more dysfunctional branch in my life. atm eats my debit card and won’t give it back. teller says they can’t access their OWN atm machines and says he can put me in queue with customer service so they can print a new one 45 minutes of waiting in a branch with no more than 4 customers at a time with 3 bankers and a manager who just walks around on his phone. I complained to the manager who instead of helping me, delegated the task to his employees who couldn’t help me out. so I end up waiting another 10 minutes just for them to request help from the manager who at first told me they can print out a new card with same number but now I need to wait for a new card by mail. wasted an hour at this pathetic excuse of a branch. best believe I am transferring all funds out and closing this account

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