About
BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Location
Hours
Reviews
2.2
135 reviews
5 stars
30
4 stars
8
3 stars
5
2 stars
9
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others are described as rude and unprofessional.
Long Wait Times
Many customers reported excessively long wait times for service, often exceeding 30 minutes, leading to frustration.
Branch Management Issues
Several reviews highlighted poor management and staffing issues, suggesting that the branch is often understaffed and poorly organized.
Safety Concerns
Customers expressed concerns about safety, particularly at night, citing issues with loitering and the need for security.
Cleanliness
Multiple reviews mentioned that the branch is not well-maintained, with reports of dirty conditions and a lack of proper upkeep.
- LALeslie Angel3 days ago5.0I had a wonderful experience at this Citibank branch! My teller, Ruben was welcoming, professional and made it personable not like just any other customer, went out of his way to ask for my name and was super respectful! Will be back to this branch.
- LMLord Leonardo MangahasOct 20, 20254.0Jennifer helped me out smoothly and explained everything afterwards. Professionally done. Thank you
- FHFineJin HouseOct 7, 20251.0在一楼的坐右边接待的女的，忽悠你开户，立马就要你从其他银行账户转大额进去，说着就拿起客户手机，真是想钱想疯了。拒绝就甩脸子给你看，没见过这种人
- XLxi linOct 1, 20251.0避开那个小li shuang的银行员，为了提成忽悠你开户有奖励，说做不到，没有那么多钱放这么久就忽悠你做不到就给你一半开户奖励…开完户什么都没有还被私自升了level扣你月费，打电话去就直接按掉…跟骗你开户时判若两人
- LLLisa LSep 14, 20251.0Citibank is by far the worst bank I have ever used. I have banked with many institutions and never had such consistent terrible customer service. I have been a loyal customer for years - I am taking all my money and moving elsewhere. Over the years, Citi has consistently been awful to me. Here are a few examples: Citi ask for my feedback which turns out wasn't kept anonymous. The advisor (at a different branch) called AND berated me for leaving honest feedback that was not glowing. They have not told me about a promo offer for new cash even though I specifically asked - and I have still not seen that promo applied even though I was told it was. I have had a Citi phone agent berate me for not having my card and passive aggressively transfer me to a Spanish speaking agent, but this is the last straw. The agent assigned to me, who happens to be at this branch for some reason, was unhelpful and unsympathetic, but this review is for ALL of Citibank. This time, I was attempting to redeem thank you points under the promo. This is the second time out of two attempted redemptions that the points promo emailed out does not align with what the "price" is when actually redeeming. This is incredibly deception. The thank you points number I called was extremely glitchy and at first gave me an option to redeem checking account thank you points then when I called back (system glitched), that option was no longer offered. I eventually navigated to hear the "price" of the gift card. It was not the promo price and I said do not redeem. It went ahead and redeemed anyway. I have been unsuccessful in receiving assistance. The agent at this branch has not been helpful, sending me back to the same glitchy line. I am not longer putting up with this. Citibank thanks you for being a loyal customer by increasing your blood pressure. Do not bank with Citi - there are so many options and you (and I!) deserve better!!
Frequently Asked Questions About Citi
What financial services does Citi at 3817 Main St offer?
Citi offers a range of financial products and services including digital banking, mortgages, personal loans, small business banking, credit cards, and personal wealth management investment products.
What are the Citi branch's regular business hours?
Citi is open Monday and Friday from 9 AM to 5 PM; Tuesday through Thursday from 9 AM to 4 PM; and Saturday from 10 AM to 2 PM. It is closed on Sundays.
Is the Citi branch closed on any holidays?
Yes, the branch is closed on November 11, November 27, and December 25, 2025.
What is the contact phone number for the Citi branch in Flushing, NY?
You can reach the Citi branch at +1 718-412-8286.
Where is the Citi branch located?
The Citi branch is located at 3817 Main St, Flushing, NY 11354, United States.
Does Citi offer mortgage services at this location?
Yes, mortgage products are part of the financial services provided by Citi at this branch.
What nearby ATMs can customers use when visiting Citi?
Nearby ATMs include Queens County Savings Bank, a division of Flagstar Bank, N.A., and another Citibank ATM located nearby.
Are there any legal service providers near the Citi branch?
Yes, nearby legal service providers include Leong Law Group, Heiferman and Associates, Hong Chen and Associates, Hang & Associates, and Alexandre Law Firm.
What dining options are available near the Citi branch?
Nearby dining includes Fay Da Bakery for baked goods, Aloha Sushi for Japanese food, New Imperial Seafood and New Mulan Seafood Restaurant for Asian cuisine, as well as Starbucks and Kung Fu Tea for coffee and tea.
Can I combine a visit to Citi with a healthcare appointment nearby?
Yes, there are several healthcare providers nearby including Jian Cui Dermatology PC, Newsmile Orthodontics, Dr. Zhu-Ping Zhou for internal medicine, Maung Maung for medical care, and Focus Occupational Therapy.