Webster Bank

Reviews

• JL

  Joe Lupinski

  Jun 17, 2022
  1.0
  Since the merger / takeover by Webster Bank (formerly Sterling Bank, formerly Warwick Savings, formerly National Bank of Florida), the personal and convenient part of this bank has been greatly depleted. Have tried calling numerous branches (on many different occasions, on different days and times) and it is next to IMPOSSIBLE to reach a live person to ask about making an appointment or an inquiry about my accounts. Other banks you can schedule an appointment online, Webster...nope. Webster, as part of their restructuring, has pleased board members by cutting staffing as well. Lines at teller counters and drive-thru are much more common. They still continue to operate on "bankers hours", closing by 4pm Mon-Thursday, very inconvenient in today's busy world. Competitors have full lobby hours on Saturdays, not Webster, nope, 9a-1p. Many Webster branches are closed on Saturday altogether. Ohh, and don't get me started on the Webster Banking App......time for me to move my accounts. Sorry Webster, you made your bed; now you can lie in it. 1 Star because the employees of Webster, in my local branch; are all good people providing good customer service. This is all a company problem, not an employee problem.
• AM

  Andy Mojica

  Jan 18, 2022
  5.0
  Great experience. I recently needed some statements and copies of checks. As soon as I walked in I was greeted by the bank manager Iveta, she was very courteous and professional took the time to listen to my needs for the statements and copies and after a good conversation with her she offered to help me sign up for online banking, not only that but she also helped me installed the app on my phone and now I can check everything with one click. I'm very impressed of the service there!!
• SW

  Stephen Wheeler

  Dec 19, 2020
  2.0
  This bank has declined rapidly in the last few years. There is no sense of urgency in the service. There are not enough tellers and the wait is always long. My understanding from a friend who left is that the pay rate for the tellers is not enough to keep good people. What a shame. Who do you see when go to a dank? The tellers are the faces of a bank. Sterling is not involved in our community.
• ER

  Erick Richardson

  Jun 8, 2016
  1.0
  Thieves !!! Avoid at all cost. They just keep taking money from my checking acct. Each time they take $15 for "insufficient funds fee" . I never agreed to that or signed anything with them saying that agree to those stupid fees. I am cancelling my acct tomorrow if the money is not transferred back to my checking acct and will transfer to Walden Bank across the street.

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