Capital One Bank

Reviews

• CB

  Crystal B

  Jan 31, 2025
  1.0
  Terrible service at this location. Went to exchange my coins for cash. We got into the store at around 4:40 PM, waited on the line and when we got to the representative, they refused to exchange the money due to the vault being closed at 4:45PM... 15 minutes BEFORE the location closes! I said that I needed to be able to exchange the money due to it being a Friday and the banks being closed on the weekends, I was unaware they are open on Saturday from 9-12 and she never let me know. Considering most people work during Monday-Friday and also usually work during the hours that banks are open, I took off work early to be able to get to the bank before they closed. To be told that my transaction could not happen when I was in the store and on line during the normal business hours, but did not get to a representative until after 5 due to the store being busy was very upsetting, especially since there was an employee who was walking around doing other tasks and they even helped the person on line BEHIND me on line before I even got to the counter. There were multiple people on line after me as well, so to be told they couldn't help us but were still taking clients is ridiculous. I am definitely going to be closing my account with this company and switching to a new bank due to the carelessness and terrible service I have received at this location. I have added a photo of the representative who refused to help, and I have a recording of the end of the interaction if anyone from the company wants to reach out and see how the interaction was handled.
• DW

  David Wood

  Oct 25, 2021
  5.0
  Greatest bank on earth.
• GS

  Gurpreet Singh

  Apr 19, 2021
  1.0
  bad they don't know how to speak
• GG

  gemaf

  Feb 29, 2020
  2.0
  Banking reimagined? Imagine waiting on line a half hour. 12 people ahead of you and only 2 tellers. Capital one is terrible

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