Northwest Bank

3.9
14 reviews

About

BankATMLoan AgencyInvestment BankMortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
6525 Transit Road, East Amherst, NY
14051, United States

Hours

Reviews

3.9
14 reviews
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  • SP
    Stephen James Pienta
    Oct 24, 2025
    5.0
    By far my favorite bank to bank at Allstaff are courteous professional and happy to help solve any issue you may have as it relates it also is nice to walk in and be greeted by your first name!
  • JJ
    Jason
    Oct 16, 2025
    1.0
    Don't waste your time at this branch other branches are very helpful this Branch will harass you and belittle you to cash a check. I have tenants to give me checks and every month they insist that they must call the tenant before they can cash it and if the tenant doesn't answer the phone they don't cash the check. One employee is nastier than the next find a less hostile place to do your banking
  • HR
    Hayden Ross
    Jul 16, 2025
    5.0
    Wonderful service! Andrea, Judy, and Buffy all take great care of me and my business.
  • EE
    Emily
    Jul 15, 2025
    1.0
    Completely antiquated systems. Customer service is only available 12 hours per day during weekdays, 4 hours on Saturdays, and it is not available on Sundays. The website is outdated. They do not prioritize data security (e.g., they list full account numbers on 1099-INT forms). Still resentful toward HSBC for selling to less competent local banks, which then sold again to much less competent banks like Northwest.
  • RR
    Richard
    Jul 18, 2024
    1.0
    I see 6 out of 7 positive reviews from years ago so the staff must have changed since then because the three working there today were rude and unprofessional with BAD attitudes like I've never encountered before. We were greeted by the first woman with "What do all of you want?" Then the teller told us to go back and register our names on the sign-in sheet when we were the only four people in the place. Went into a side office to get some paperwork signed and the guy was absolutely miserable and condescending while I was trying to explain what we needed. Stayed three minutes being insulted a few times with snide comments, until I said "forget it, we're leaving" out of frustration, took the paperwork and walked out not really sure if he knew what he was doing in the first place.

Frequently Asked Questions About Northwest Bank

What are the regular business hours of Northwest Bank in East Amherst?

Northwest Bank in East Amherst is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday until 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.

When is the drive-through service available at Northwest Bank East Amherst?

The drive-through is open Monday through Thursday from 9:00 AM to 4:00 PM, on Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.