TD Bank

Reviews

• BT

  Blanche Torain

  Jul 16, 2025
  5.0
  I had a serious issue with my bank account, it was tagged for Identity theft. This took place on the 4th of July weekend. I went in on Saturday the 5th and Matt did all he could to help me but the department that could verify and unlock my account wasn't able to do so until. Monday. First thing in Monday morning l was there. Unfortunately my account was unable to be unlocked due to being flagged, that was for my protection. I can truly say the time patience professionalism and knowledge that Matt showed was unbelievable. He got me set up with my new account transferred my funds explain how to use Zelle and remained so polite and compassionate through the process. Matt represents TD Bank at its Best.
• CL

  Carl Lucas

  Nov 10, 2022
  1.0
  Beware: they will let fraudulent international charges go through on your account and then proceed to not secure the account when you report it to their fraud department. How do you lock and account for fraud but not lock the debit card?
• MH

  MF Healy

  May 29, 2020
  1.0
  My one-time experience with this branch was very negative. I dealt with an individual on the phone who identified himself as Nick. I attempted to open accounts for savings and checking. If that went well, I would contemplate additional financial services such as retirement accounts, pensions, 401, 457, mortgage and an active business account. I explained the issue I was having while trying to open the account and Nick's first response was that he could not help me because he has not had other customers complaining, so he is unaware how to address the issue. Although the branch level has no control over possible website issues, a high school intern could have thought to offer opening and funding my accounts at the branch (once it reopens post-COVID) . I guess Nick and the Carmel branch is operating at full capacity and has no need / desire for additional customers. Nick was unprofessional, certainly unpolished, and his simple minded answers displayed his inability or unwillingness to be good at his job. His performance is contrary to the generally positive reviews for other TD Bank branches. I will do my business elsewhere.
• WR

  walter N ramos

  Mar 18, 2018
  1.0
  Banking is good with them it just the people who work there, they are not on time I had to wait in the lobby for 15 minutes until they opened the doors no good it should be open on the time is display on the doors
• SS

  screaminseagull

  Sep 9, 2017
  1.0
  Standing in line right now and overheard a employee tell a annoyed customer she wasn't in the mood to hear him whining.

Frequently Asked Questions About TD Bank