Northwest Bank

2.3
9 reviews
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Business Details

4435 Transit Rd, Buffalo, NY
14221, United States
(716) 634-0368
https://locations.northwest.bank/ny/buffalo/4435-transit-rd

About

BankATMLoan AgencyInvestment BankMortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
4435 Transit Rd, Buffalo, NY
14221, United States

Hours

Reviews

2.3
9 reviews
5 stars
3
4 stars
0
3 stars
0
2 stars
0
1 star
6
  • SP
    Stephen James Pienta
    Oct 24, 2025
    5.0
    Always curious, professional, and helpful I have had many interactions with multiple staff and Everyone is always Pleasant and professional
  • MS
    M & D SJ
    Apr 28, 2025
    1.0
    Disgraceful bank. Was charged $37 for an overdraft ‘returned item fee’ for an accidental payment of $24 which was returned within a couple of hours. Manager refused to refund the fee, stating it was due to the fact it occurred ‘overnight’… despite the fact Northwest online banking isn’t available after 8pm- meaning you can’t transfer funds or see accurate amounts in your accounts. Meanwhile, ordering a new card at the branch is a ridiculous hassle due to their unreasonable hours. I am very unhappy with this poor excuse for a bank service.
  • RP
    Rachel Peteritis-Greaves
    Feb 19, 2024
    5.0
    Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!
  • RF
    Ryan Fleming
    Jan 13, 2020
    1.0
    Mobile banking does not work. Now they want a $3.00 "paper statement fee" for EACH account for every month they send you a paper statement...no mention of it in secure message portal...then I go to check the "Statements" tab to update my communication preferences and get an Authentication Error on the mobile app and the site. Northwest is awful. Do yourself a favor and go to M&T
  • BB
    Brian
    Oct 7, 2019
    1.0
    Worst customer service. I cant get my business account switched over fast enough. Sneaky lying employees and assistant manager. Looking for a bank for your small business, avoid Northwest. Its as if your business means nothing to these people.
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Frequently Asked Questions About Northwest Bank

What are the regular business hours for Northwest Bank at 4435 Transit Rd?

The bank is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.

When is the drive-through service at Northwest Bank available?

The drive-through is available Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.