Northwest Bank

2.2
19 reviews

About

BankATMLoan AgencyInvestment BankMortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
1690 Sheridan Dr, Buffalo, NY
14223, United States

Hours

Reviews

2.2
19 reviews
5 stars
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1 star
13
  • VT
    Vicki Tyler
    6 days ago
    1.0
    i have a safe deposit box there and they just sent me this very threatening letter stating they sent several notices in the past. i never received one of those letters until i got this threatening one. Northwest Bank, you are terrible!!!! i will be withdrawing my safe deposit box and tell everyone to not use your bank!!!! so disappointed!!!
  • TC
    Thomas Clark
    Nov 7, 2025
    1.0
    By far the worst northwest branch I’ve been to.
  • KC
    Kathleen Clayton
    Aug 30, 2025
    5.0
    Very easy to open an account online
  • AS
    alex smiraglia
    Jun 9, 2025
    1.0
    Northwest bank is the worst bank I’ve ever dealt with. Worst customer service. Especially the one on Sheridan. Everyone started off with having an attitude. Couldn’t get help. Get slammed with 9 insufficient money fees with a week. Once the issue was fixed on my end I got slammed with more and got told it was because I didn’t “do my job as a customer” and make sure my balance was correct before using my card for the money that was in my account. I recommend switching to another bank if you currently have northwest as they will not help you in time of need but instead meet you with rude attitudes and make the situation more confusing and difficult. I talked to customer service a separate day and got told a complete different story
  • TT
    Tee
    Jun 5, 2025
    5.0
    Nothing but excellent service at this bank, and Shawn, a manager, offered personal service that is so rare in a bank these days.

Frequently Asked Questions About Northwest Bank

What services does Northwest Bank on Sheridan Dr offer?

Northwest Bank provides Personal Banking, Small Business services, Financial Planning, and Borrowing options.

What are the operating hours of Northwest Bank at 1690 Sheridan Dr?

The bank is open Monday to Thursday from 9:00 AM to 4:00 PM, Fridays from 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.