KeyBank

Reviews

• JT

  Joe Turos

  Dec 9, 2025
  1.0
  Doesn’t treat their business customers with respect. I have a business account a personal and savings with KeyBank Filed a dispute on April October 27 2025 and still ongoing but fails to provide provisional credit so I can get my account back in order They have people calling me over the over due amount but fails to realize I have an open dispute
• JF

  Jeff Folckemer

  Sep 30, 2023
  1.0
  I think KeyBank doesn’t have good weekend and evening support. The website and internet banking is not up to par with the bigger banks. Closed my account and had to go to a bigger bank.
• MF

  Mike Frasco

  May 11, 2023
  1.0
  I deposited five IRS issued Employee Retention checks as they had to be filed quarterly. First check was deposited Friday April 28th, the other 4 on Monday May 1st ,the same post date on a letter informing us that they closed our account and refuse to do business with us because one of their fraud agents noted we have never deposited that large of an amount in our account before so Angel flag it as fraud. She never spoke to me, left me a message a week later and I called right back and was told she is out until Friday and she was the only person in the bank I can speak to. The IRS issued me this money to support those who were able to keep their staff employed during Covid. Oddly enough Key bank cashed those checks and still have it. IF Angel had done any research at all, it takes a minute to pull up my LLC. or even contacted me to confirm that I am not the criminal she has made me out to be. Instead she filed it as fraud April 28th and mailed a threatening letter over the weekend, and mailed it May 1st. She is supposed to be in the office tomorrow May 12th which is two weeks from my first transaction. She needs to have the correct answer or it will be handled legally. Defamation and threats are probably expensive.
• JD

  John Doe

  Feb 10, 2023
  1.0
  Switched to them a decade ago. Switching to 5/3 bank Monday because they forget who they work for. The app never works, the customer service is ran by trash that barely speaks English and when I call (because app isn't working) they can't give me a reason as to why my thousands of dollars is inaccessible, and refuse to tell me my balance. DONE!
• AG

  anthony george

  Nov 27, 2018
  1.0
  A girl with glasses and black hair kinda short seemed to be about 25 was kinda negative the entire time I was interacting with her. She smelled like a fish market employee fresh off the ocean shores after weeks of fishing and sleeping on dead fishes carcusas . I smelled it as soon as i walked in. I unfortunately found the source. won't be back to this location ever again. No one said anything to her like wash up sometime OMG.

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