Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.0
22 reviews
5 stars
9
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1
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9
- JGJi GrubeaJul 14, 20251.0opened an account to set up a fund for an investment property. bank closed it after the fact because they locked me out of the online portal and needed additional information that they didn't explicitly ask for in any step of the process. now there's a check in the mail that's taken several additional weeks to arrive because of lack of communication. they verbally stated that there's no solution. will not be returning.
- KLKamali LiyanageFeb 13, 20182.0Posting this review solely based on a couple of the tellers at this location. Was helped by a younger female teller today who had her name tag mostly covered by her sweater. First name started with “A...”. She looked like she had permanent angry face. I went out of my way to be nice to her, saying hi, asking how she is, smiling. Got nothing back other than attitude, and mumbling. Not the first time I’ve encountered attitude tellers at this location. Perhaps you guys should look into some “niceness” training. Totally turned off from coming here for teller services and from now on I’ll forget convenience and just go to my normal branch. The relationship/personal bankers on the other hand here are the great. Especially Megan, who is as sweet as one could be!
- RTRand Al ' ThorAug 23, 20161.0Absolutely atrocious. Do not do business with this bank, they are incompetent. I opened an account with them, they refused to allow me to access my funds. This is the most fraudulent business I have ever dealt with in my entire life. The bank manager refused to talk with me. Laughably shady and despicable.
- ARanonymous reviewerDec 9, 20141.0Bad customer experience. Never expected to get attitude in dealing with my own money. Completely ghetto unpleasant attitude.
Frequently Asked Questions About KeyBank
What are the regular business hours of KeyBank at 2318 Delaware Ave, Buffalo?
KeyBank in Buffalo is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does KeyBank offer drive-through banking services and what are its hours?
Yes, KeyBank offers drive-through services Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Is KeyBank closed on any upcoming holidays?
KeyBank is closed on November 11, November 27, and December 25, 2025, in observance of holidays.
What financial products and services does KeyBank offer at this location?
KeyBank provides checking and savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, investment services, ATMs, online/mobile banking, safe deposit boxes, and relationship rewards.
How can I make an appointment with KeyBank in Buffalo?
You can schedule an appointment online via the provided reservation link to manage your banking needs conveniently.
What is KeyBank's contact information and social media presence?
KeyBank Buffalo can be reached at +1 716-877-1820 and via email at NY0704_Keycenter@KeyBank.com. Their Facebook page is facebook.com/KeyBankBuffaloNY5 and their Twitter handle is @keybank.
Are there nearby ATMs or other banking options close to KeyBank?
Yes, there is a KeyBank ATM located nearby as well as an M&T Bank ATM which customers can use for convenient cash withdrawals or deposits.
What nearby dining options are available when visiting KeyBank?
Nearby you can enjoy beverages at Milk and Tea cafe or have a meal at Taste Good Chinese Restaurant, Wingstop, Grilled Chicken Hauz, or grab a treat at Dunkin' and White Rabbit Frozen Yogurt.
Are there local services nearby if I need shipping or document shredding after my visit to KeyBank?
Yes, The UPS Store 0682 offers printing and shipping services, and Shred Nations provides professional shredding services close to the KeyBank location.
What community and wellness-related places are near KeyBank’s Buffalo branch?
Nearby is The Mindful Institute, a yoga and mental health counseling center, and Delaware-Hertel Plaza, a shopping center where you can relax or shop after your banking visit.