Wells Fargo Bank

Reviews

• PR

  Patricia Ronquillo

  Oct 25, 2025
  5.0
  My husband and I would like to thank Garcelle for resolving an issue we were having. We visited another branch earlier in the day and was told, what we needed done could not be done. Garcelle not only completed our transaction, she stayed after closing to ensure everything was completed. Wonderful customer service. We were truly thinking of canceling the account with the runaround we were receiving. We will only do business at the Flushing branch from now on. Thank you Garcelle for being a true professional.
• SV

  S V

  Sep 27, 2025
  1.0
  They give you partial information. They don’t know how to say ‘I don’t know let me find out’. When you ask for clarification, the manager Courtney gets overwhelmed, starts yelling and hangs up the phone on you after they are the ones who misled you in the first place. What a joke of a bank and branch!
• YY

  Yves

  Sep 25, 2025
  5.0
  For the sake of transparency rather than random controversy, I am not a great fan of Wells Fargo. Low interest rates and steep markups when it comes to foreign currency conversion fees compared to exchange holding companies. That said, the quality of their in-person customer service may balance out discrepancies. Courtney at the Navy Yard branch could not have been more courteous, dignified, sincere, professional and warm. He is one of those old school gentlemen with an elegant modern touch. Although I was dressed like a bum, he treated me with the utmost respect and affection. A wonderful conversationalist who is never indiscreet in his manner, he sets the inclusive tone that has no ulterior motive. Joel then took care of my seemingly miniscule matter than was very important to me. I was never judged nor hustled. I was impressed and expectations were exceeded.
• SS

  Shohruh Suponov

  Sep 10, 2025
  5.0
  I would like to express my gratitude to Vitaliy from Wealth Cargo Bank. He was very attentive and professional, explained everything clearly, and helped me resolve my issue quickly. It is clear that Vitaliy truly cares about clients and strives to make the service as convenient as possible. An excellent specialist!
• JD

  Johnny Doee

  Aug 20, 2025
  5.0
  The service here is exceptional and proves what real banking should look like. The Broadway and Dey Street branch, on the other hand, is a complete failure staff there refuse to deposit checks, deny customers access to their own money, and run from problems instead of solving them. That branch is incompetent and unprofessional, while this location took the challenge, owned it, and resolved it without hesitation. The difference is so stark it’s shameful for Broadway and Dey branch. Thank you again.

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