Citi

2.2
67 reviews

About

BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.

Location

Citi
6414 18th Ave, Brooklyn, NY
11204, United States

Hours

Reviews

2.2
67 reviews
5 stars
17
4 stars
3
3 stars
1
2 stars
2
1 star
44
  • ZB
    Zing Bang
    Oct 24, 2025
    1.0
    Terrible customer service they will do nothing to help customers. Go to any bank except for Citibank. Especially this Branch. STAY AWAY STAY AWAY
  • YC
    Yi Cao
    Sep 30, 2025
    5.0
    I am writing to express my sincere appreciation for Heng Chen, who works at Citi branch 6414 18th Ave, Brooklyn, NY 11204 and supported me during the mortgage process for my first home. Although I was unable to continue working with Heng for my second condominium mortgage due to entity restrictions—Citi is one of my clients—he still went out of his way to provide valuable guidance and support. Heng answered all of my questions thoroughly and promptly, and his advice helped me navigate the rate-lock process with confidence. His deep knowledge of mortgage products and his professionalism were consistently evident throughout our interactions. Heng’s dedication and integrity truly stood out. Even when he knew we couldn’t proceed together, he continued to offer help and insights without hesitation. Citi should be proud to have someone like Heng representing its team. I look forward to the opportunity to work with Heng and his team again in the future. Please extend my gratitude to him and recognize his outstanding service.
  • CF
    Cesar Florez
    Sep 24, 2025
    5.0
    Excelente Atencion. Yolanda Fue Muy Amable. Me Ayudò a Abrir Una Cuenta Personal y Otra De Negocios. Hizo Su Trabajo Con Seriedad Y Profesionalismo. Muchas Gracias Yolanda.
  • GL
    Guangfu Lin
    Nov 16, 2019
    1.0
    The service was terrible.And there meaning are telling us to do it all our self

Frequently Asked Questions About Citi

What are the regular business hours of Citi in Brooklyn?

Citi is open Monday and Friday from 9:00 AM to 5:00 PM, Tuesday through Thursday from 9:00 AM to 4:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays.

Is Citi open on major holidays?

Citi is closed on major holidays including November 11, November 27, and December 25, 2025.