Citi

Reviews

• LL

  Lee Lee

  Aug 6, 2025
  1.0
  The girl from customer service is there to do nothing, they should get someone for customer service… she does nothing to help definetly is who you know not what you know that someone can get the job… she is there for so long and she ask everyone about something that she should know already
• WW

  Winter

  Nov 8, 2024
  1.0
  Disappointing and Discriminatory Experience at Citi Bank Branch 1/5 Stars I visited the Citi Bank branch located at [5324 5th Ave, Brooklyn, NY 11220] on November 8, 2024 and unfortunately had an extremely poor and discriminatory experience there. The service was abysmal and the staff seemed to prioritize serving only Chinese customers. Upon arrival, I noticed a Hispanic man waiting to be helped. Despite the fact that he had clearly been waiting longer, the bank representatives continually skipped over him for Chinese patrons. When I was finally able to approach a representative, the man assisting me was curt and dismissive from the start of our interaction. When I explained that I was interested in opening an international bank account, the representative flat out lied to my face, claiming that Citi Bank did not offer such a service. I had done my research prior to visiting and knew full well that they do in fact have international account products like Citi Priority and Citi Gold. Rather than argue with this incompetent individual, I decided to cut my losses and leave. The clear discrimination, prioritization of certain ethnic groups over others, and utter dishonesty of the staff today was appalling. A financial institution of Citi's size and prestige should know better. As a result, I will be making an appointment at a different Citibank branch in hopes of a better experience. If this branch cannot cater to my banking needs in a professional manner, I will not hesitate to take my business elsewhere, potentially to Morgan Stanley Bank. As a potential Citi customer, this branch's conduct has entirely disenchanted me with the bank as a whole. For such a well-established corporation to tolerate this kind of discriminatory behavior is simply unacceptable. I would strongly advise others to avoid this Citi branch at all costs and take their banking needs elsewhere. Do Not Recommend.!
• MM

  Marlon

  Oct 18, 2024
  1.0
  7 seats for tellers, 1 teller on Friday afternoon . Major waste of time
• P3

  Pøtatø Squad :3

  Jan 13, 2023
  1.0
  Absolutely horrible, discriminative experience at this branch location. I’m a caseworker for a local state agency, I’m assisting my client in opening a checking account here, the bank clerk was very hesitant to allow my client to open an account with Citibank. Due to my client’s inability to communicate quickly, my client has impaired speech and delayed response time. The clerk held on to my client’s ID, prompting my client to become concerned about why her ID was being taking away, as the clerk informed management that my client was trying to open an account. Though my client might have a slower Response time, than say someone else walking in off the street, she is still competent, moving through this life at her own pace and entitled to the same banking liberties as any other American citizen. The manager even went as far as to say in front of my client, that he didn’t want to allow my client to open an account here at this location if she’d have trouble figuring out how to handle her account in the future without assistance. The absolute saddest part is my client understands everything in real time, only her speech is slow.

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