They need to hire more bank tellers. The line is always long here. Two people cannot handle this!
ML
marsha lewis
Jun 25, 2021
2.0
Terrible experience. No customer service agent available when you 1st come in. They are having the security guard interact with customers and she needs more training to do it better.
Came in with my mom to inquire about opening a new account and security lady told me there is no1 to speak to other than the bank tellers. So i joined the long line.
After the long wait i finally spoke with the teller. I asked about opening a new account and was told there is no way to open it without an email address. I informed them my mother doesn't use email, is there another way some1 can help. I was told no. They didn't even offer to help sign her up using there system/tablet. We were told to go home and return another day.
I was very disappointed in there treatment and unwillingness to be more proactive. More training is definitely needed to shorten the lines and interact better with the customers.
What services does Capital One Bank at 5102 Church Ave offer?
Capital One Bank provides services including ATM, walk-up ATM, Ambassador help, bank account opening, cash and coin transactions, and more.
What are the operating hours of Capital One Bank in Brooklyn, NY?
The bank is open Monday to Friday from 9 AM to 5 PM, Saturdays from 9 AM to 12 PM, and closed on Sundays.
Where is Capital One Bank located in Brooklyn?
It is located at 5102 Church Ave, Brooklyn, NY 11203, USA.
How can I contact Capital One Bank by phone or fax?
You can call the bank at +1 718-346-3801 or send a fax to +1 718-485-8007.
Does Capital One Bank have an online presence where I can get more information?
Yes, you can visit their website at http://www.capitalonebank.com or find them on Facebook at https://www.facebook.com/158666470831394.
Are there any nearby public transportation options to get to Capital One Bank?
Yes, the MTA Bus B35 stop at Church Av & Brooklyn Av is nearby, making it convenient to reach the bank by bus.
What other financial services are close to Capital One Bank?
Nearby financial services include another Capital One Bank ATM, Chase Bank, Western Union money transfer services, and LibertyX Bitcoin ATM.
Are there any places nearby where I can grab a bite or a coffee after visiting the bank?
Yes, nearby options include Subway sandwich shop, Dunkin' coffee shop and donut store, and Conrad's Famous Bakery.
Can I find any beauty or grooming services near Capital One Bank?
Yes, nearby beauty services include Diaraye Hair Braiding, Touch Of Class Unisex Barbershop, Happy Nail Salon, Marian Haye Beauty, Mhv Hair Collection, Chella's Beauty Loft, and bliss kids salon.
Is there a pharmacy or grocery store near Capital One Bank for convenient errands?
Yes, nearby pharmacies include Silver Rod Pharmacy and Walgreens, and grocery stores include K & S Fruit Store and SR Mango House.