Citi

Reviews

• JJ

  Joann

  Oct 29, 2025
  1.0
  I am writing to express my concern and disappointment regarding the way I was treated when I attempted to deposit a check at your branch. I have been a loyal customer of your bank for over 20 years and have never experienced an issue like this before. The check in question was issued jointly to my husband and me as part of an insurance claim for our home. When I went to deposit it, the bank managers refused to accept it, stating that I could not deposit it because I do not share a joint account with my husband. This was surprising and frustrating, as we have both successfully deposited checks in each other’s accounts in the past when our names were on the check. What’s even more troubling is the way the situation was handled — it felt as though there was an assumption that the check might not be legitimate. I later deposited the same check using mobile deposit without any issue, which further highlights the inconsistency in how my transaction was treated in person. I would appreciate an explanation for this incident and reassurance that such assumptions and inconsistent practices will not happen again — to me or to any other long-standing customer.
• NN

  Nairys M (Nairys)

  Oct 26, 2025
  1.0
  They closed my account for no reason, I called because I could not remember my security questions and they just closed my bank account without having a good reason too. But when it came to somebody hacking my account and sending money through Zelle nobody helped me because it was a Zelle transaction.
• BW

  Bernard Walters

  Jul 24, 2025
  1.0
  Homeless people camp out here when the bank closes. One guy even holds the door open for customers no card needed to get in . Another guy sleeps under the service desk. This place is be coming a homeless shelter .The bank needs to investigate this situation before something tragic happens. Should have "0" stars. Form letters and telling customers to contact someone else does not solve this issue. Citi bank needs a security patrol or police to drop in at this location now! Other customers have complained months ago. Stop acting like you don't know!
• SA

  SK A1

  Oct 28, 2024
  1.0
  Never going back to this branch again. I made deposit this morning and the machine was not working instead of having it out of commission or put up a sign they left it on and my money was taken without being deposited to my account. Now I have to dispute with Citi and have to wait while they investigate. If there is an issue with atm machine why keep it on. This was very wrong. I never experienced something like this at any other bank. Please fix all the atm machines so something like this doesn’t happen to others. Why not put up sign saying machine is not taking cash for deposits. The sign comes up after my money is taken. horrible experience!

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