Trustco Bank

3.7
34 reviews
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Business Details

1084 Madison Avenue, Albany, NY
12208, United States
(518) 489-4711
http://www.trustcobank.com
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About

BankHome Loan ProviderMortgage RefinanceEquity LoansConstruction LoansATMFinancial PlanningInvestment ServiceCommercial Mortgage LenderOnline BankingTrustco Bank
Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan products. If you are unable to come into a physical location, the bank offers a wide variety of ways you can access your account including our website and mobile app. Trustco Bank is 5-star rated by BauerFinancial. Member FDIC, Equal Housing Lender.

Details

  • Requires appointmentNot available

Location

Trustco Bank
1084 Madison Avenue, Albany, NY
12208, United States

Hours

Reviews

3.7
34 reviews
5 stars
20
4 stars
1
3 stars
4
2 stars
2
1 star
7
  • MA
    Manny Adams
    Sep 30, 2025
    5.0
    Lulu is the best! She’s always working hard and gets exactly what I need!
  • MR
    mark reilly
    Sep 30, 2025
    5.0
    Trustco on Madison is easily one of the best banks to use. The customer service is 5 stars.
  • RG
    Renu Giri
    Jul 11, 2025
    5.0
    Great experience — I always feel taken care of when she’s (LuLu) at the window. It’s always a pleasure to be assisted by someone so professional and courteous. Highly recommend!
  • ZZ
    ZZZnuriZZZ
    Nov 22, 2023
    1.0
    needs new management
  • IF
    Imam Faisal
    Feb 13, 2017
    1.0
    I submitted a wire transfer to buy a house and was told it would be sent out the same day. Now it's been over a week and they still have not sent it. Numerous phone calls to the wire desk went unreturned. Now they're saying that they're holding the funds just to make sure the checks don't come back even though they already cleared. I may lose the house that I was going to buy due to their negligence. Stay away! Find a bank that respects the customers!
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Frequently Asked Questions About Trustco Bank

What are the regular lobby hours for Trustco Bank at 1084 Madison Avenue?

The lobby is open Monday, Wednesday from 9 AM to 5 PM; Tuesday from 9 AM to 3 PM; Thursday and Friday from 9 AM to 6 PM; Saturday from 9 AM to 1 PM. The branch is closed on Sundays.

Does Trustco Bank offer drive-thru services, and what are their hours?

Yes, the drive-thru is open during branch hours: Monday, Wednesday 9 AM to 5 PM; Tuesday 9 AM to 3 PM; Thursday and Friday 9 AM to 6 PM; Saturday 9 AM to 1 PM; closed Sundays.