Western Alliance Bank

4.8
82 reviews

About

Bank
First Independent Bank, a division of Western Alliance Bank, Member FDIC, delivers relationship banking that puts clients at the center of everything. Founded in 1999, First Independent Bank offers a full spectrum of tailored commercial banking solutions delivered with outstanding service. With offices in Reno, Sparks, Carson City and Fallon, First Independent Bank a regional bank with significant national capabilities. First Independent Bank delivers the reach, resources and local market expertise that make a difference for customers.

Location

Western Alliance Bank
5335 Kietzke Lane, Reno, NV
89511, United States

Hours

Reviews

4.8
82 reviews
5 stars
76
4 stars
1
3 stars
1
2 stars
0
1 star
4
  • DM
    Darin Menante
    Oct 17, 2025
    5.0
    Sam, Cindy, Josie, Elvia, and Z are AMAZING tellers with great customer service skills. They definitely need a raise for all they do, good job ladies!!!!
  • MC
    Mountain Concrete
    Jun 23, 2025
    5.0
    This branch has a fantastic team. Jessica Natali is always attentive and helpful from business account to personals account. Every time we come into this bank, they always welcome us like we are in checking to a hotel. They have high standard of customer service. I will give another 5 stars to the front teller Zainab; she always helps us out.
  • IC
    I. C.
    Feb 23, 2024
    5.0
    Laura Villagomez, Excellent Service Review: Laura at provided exceptional service. She was incredibly helpful, efficient, and knowledgeable. Handling transfers, cashier's checks, and investment accounts with ease, she truly goes above and beyond. Highly recommend her for all your banking needs! Thank you Laura V.
  • MC
    Mark Conway
    Dec 5, 2023
    5.0
    I have had the pleasure of working with Jessica Natali for years, with most recently setting up a HELOC. Jessica is an exceptional banker interested primarily in what’s best for you and the banking needs you have. I have found her to be intelligent, friendly, a go getter and solely focused on what’s best for me. I can trust Jessica as a point of contact with my banking needs because she demonstrates a high level of integrity and transparency which is vital for me to weighing options and understand my decision environment. If you want your banking done right, Jessica is the choice.
  • GW
    Gina Wellman
    Mar 14, 2023
    5.0
    I have banked with FIB for 20 plus years. They have gone over and beyond in helping me in whatever I need. The atmosphere is warm and welcoming and their staff are always friendly and helpful. I do a lot through the online banking and their customer service department is amazing and always helpful when needed. I would definitely recommend banking with them.

Frequently Asked Questions About Western Alliance Bank

What are the regular business hours for Western Alliance Bank?

Western Alliance Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does Western Alliance Bank offer drive-through banking services?

Yes, the drive-through service is available Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.