Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
DO NOT trust personal banker Jorge Martinez at this Reno branch with your personal information.
It was discovered that Jorge Martinez used his position at Wells Fargo to fraudulently add at least one individual to multiple Wells Fargo credit accounts without their knowledge or consent. These unauthorized accounts had balances that damaged their credit at the worst possible time.
Wells Fargo customer service CONFIRMED this by locating several accounts and removed them using only the person's SSN; proof it was never authorized with the individual having zero knowledge about these accounts. A formal fraud complaint was delivered in person to the branch manager and sent to corporate on November 21, 2025. The bank claims it is “under investigation.”
This is not a glitch or oversight. This is an employee committing fraud from inside the bank, using customer data he has access to because of his job.
I’ve been a Wells Fargo customer for years and have used this branch multiple times. That ends now. If an employee can secretly add people to accounts and tank their credit, what stops him from doing it to anyone else?
Bank anywhere else. This branch is not safe.
(December 2025 – will gladly update or remove if Wells Fargo actually holds him accountable)
JA
Jo Ann
Aug 22, 2020
5.0
This is the friendliest w.f. bank I know of. Love the old school look.
NS
Nicholas Stonacek
May 27, 2020
5.0
Talk to scarlett she was very helpful when I had issues
What types of banking services does Wells Fargo Bank at 490 California Ave in Reno offer?
Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.
What are the operating hours for Wells Fargo Bank in Reno?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Is Wells Fargo Bank closed on any holidays?
Yes, the branch is closed on November 11, 2025, and November 27, 2025.
How can I schedule an appointment at the Wells Fargo Bank branch in Reno?
You can book an appointment online via their scheduling link at https://appointments.wellsfargo.com/maa/appointment/?storeid=WF06436.
What languages are supported at this Wells Fargo Bank location?
The bank staff can assist customers in Punjabi, Spanish, and Tagalog.
Does this Wells Fargo Bank branch have a drive-through service?
No, this branch does not have a drive-through facility.
What is the contact phone number for the Wells Fargo Bank at 490 California Ave?
You can reach the branch by phone at +1 775-784-3556 or toll-free at +1 800-869-3557.
What nearby community services and social organizations are close to Wells Fargo Bank?
Join Together Northern Nevada, a community service and social service organization, is nearby and can be useful for local community engagement before or after visiting the bank.
Are there any wellness or spa services near Wells Fargo Bank in Reno?
Yes, there are several spas and wellness centers nearby including Sol State Massage, Solitude Spa, and Revitalife Massage where customers can relax before or after their banking visits.
What dining or social venues are located close to Wells Fargo Bank?
The Brewer's Cabinet pub and Lo-Bar Social are nearby establishments where customers might enjoy a meal or drink around their banking appointments.